Enterprise HoldingsReviews of ehi.com

Re: 1771934701 My husband reserved a car to pick up at 9:00 Wednesday morning (7/5) to go to Denver for an appointment for his cancer treatment. When we arrived we were told that there wasn't a car available and we would be called when one would be. There were two cars out in front but we were told that they were already reserved. That makes no sense, you understand that right? This put my husband in a very difficult situation in order to get to his appointment on time. Why would you reserve a vehicle the day after a holiday when your office would be closed therefore you would not have the inventory to supply the people you promised to? Yesterday and today I have reached out to speak with someone regarding this but while promised someone would get back to me, no one has. Jay-Sarah Shannon (970)769-7710

I made a Reservation July 5.went to pick it up. The place was packed.at the end of day no car. The only person working the counter was Aimee Pelzer, the manager. As I watched her deal with all the people, Her composure Was that of a Champion. She took care of everyone even though some were Whining. If the world had more people like her in the work force it would be a better place. She treated everyone with a smile and a thank you. Enterprise should be proud to have her as a manager and take pride in her as much as she takes pride in her job. People like her is what make me coming back to enterprise.

Filled a police report on the ground one of your employees vandalized my car left on your lot overnight -- good luck and see ya in small claims

Scheduled a pick up with my rental, your phone system malfunctioned and took me 4 hours to finally get in touch with someone. Then it was another 30 minutes for the area manager to reach out. By this time my father in law had already made it to pick me up and start our way to the branch. Once at the branch I was told my debit card wasn't sufficient for the rental, I had to bring in a bill with my name on it. (Mind you I was about to give them $1500 in rental fees and deposit). At this point I'm beyond livid that no one in the company that knew I was paying with a debit told me this. So I stated "Well this is BS, I'm 5 hours behind Schedule because your company's issues,n ow I have to leave and come back what BS." Turned to leave without my DL she say "here's your license." Then as I'm exiting she yells "AND DON'T COME BACK." so I retorted to her with "Get Ducked." AND left. Proceeded to get a bill from the house changed my reservation site and found she says I cussed her out. Never cussed her stated "This is BS" but never cussed her until she acted like a child that her company messed up and made me mad.

I wrote a review yesterday for Garden City Kansas office and you want my rental contract etc. You must not have even read my earlier review since i did NOT get a car due to local employee's actions. It was around 1:30 pm local time Garden city, not airport location. The young man in question had an unusual name which I did not write down.

My vehicle was hit by enterprise staff member. Its been over 2 months waiting for it to be repaired so far. Shocking

I was in an accident and the insurance company sent me a check for the rental car. I called Enterprise and a lady said she would not rent to me, because she wanted me to give her my bank account number and routing number. I said no, I have a check in the full amount from the insurance company and they told me to call you, and give you the money to get a vehicle. She said no, I want you to give me your bank info. I said I would go somewhere else to get a vehicle, and I did. Now , if you want to rectify it, you can give me the money for the rental, that I have. FPRP.

OUR FAMILY TRIP IS 3 WEEKS AWAY TO ORLANDO I MADE RESERVATIONS 2 MONTHS AGO SO I CALLED YESTERDAY JUST CHECK ON MY RESERVATIONS THEY TELL ME UNFORTUNATELY THEY CAN'T MEET MY DEMANDS FOR A 15 PASSENGER VAN THAT THEY CAN GIVE ME 2 7 PASSENGER VANS BUT IF I HADN'T CALLED WHEN WERE THEY GON CALL AND LET ME KNOW SO I CAN TRY TO MAKE OTHER ARRANGEMENTS SO WE'RE IN A PICKLE TRYNA GET A 15 PASSENGER VAN I GUESS SOMEONE CAME IN WITH MORE MONEY THAN ME AND THEY SOLD OUR RESERVATIONS IM PISSED JEROME ROBINSON 706-255-8628