Enterprise HoldingsReviews of ehi.com

Extremely Disappointed with Enterprise Rental Car I am beyond frustrated with my experience with Enterprise. My vehicle has been in the body shop for three days, and despite having an insurance claim that was opened on July 7 and a rental reservation made for a vehicle comparable to the one I drive, I still do not have a rental car. I drive a Toyota Highlander, yet the only vehicles Enterprise has repeatedly offered me are a Nissan Altima or Honda Sonata. Those are not comparable to my SUV and do not meet my transportation needs. What is even more disappointing is that I have spent hours calling branch after branch—at least 10 different Enterprise locations—and every single one tells me they are booked and have nothing available. How is it possible that every location has no comparable vehicles when my rental should have been planned well in advance? Customer service has been just as disappointing. I’ve called to explain my situation, asked for help, and requested callbacks, but no one has followed through. After being without a car for three days, I expected better communication, more urgency, and at least some effort to find a solution. I understand that inventory can be limited, but leaving customers stranded while offering no meaningful assistance is unacceptable. A reservation should mean something, especially when it’s tied to an insurance claim. I hope Enterprise takes a closer look at how situations like this are handled because this experience has been incredibly stressful and has fallen far short of the level of service I expected.

My experience with Enterprise Flexirent has been nothing short of disgraceful. I was issued a van that turned out to be dangerously unfit for the road, a fact only discovered after multiple faults emerged, including wiring failures that affected lane assist and air conditioning systems. This wasn’t a minor oversight. It was a serious safety risk Despite raising these issues repeatedly, I was met with delays, vague explanations, and silence. Richard Evans, who was assigned to handle the complaint, failed to provide any meaningful resolution. Ben Oliver was also made aware, but neither took proper accountability or ensured a transparent investigation To make matters worse, Enterprise tried to shift blame onto others, despite clear evidence of internal failings. Their refusal to engage openly, even after formal communication, signed documentation, and Subject Access Requests, shows a company more concerned with image management than customer safety If you're a business considering Enterprise for vehicle hire, think again. When things go wrong, don’t expect action, honesty, or care, just a wall of silence and finger-pointing

Have been using Enterprise for car rentals for last 30 days. Have been loyal customer. Rented a car from them at Ft Lauderdale FL, for the first time in 4 years and what a terrible experience. They gave me lower tier car from what I had booked. I returned the car at their location after hours but they still charged me for an extra day. I called them repeatedly, sent emails, but no one wanted to address the problem. The agents are not authorized to fix, they only delay or say no. If you ask them about speaking with their supervisor, they say there are none. Nice job by the PE firm in driving down customer experience and enriching themselves!!

I am mostly disappointed in myself for trusting the rental agent who said there are no tolls. I was hit with a $60.10 toll traveling from Dulles to Fredericksburg. What the heck!! It's more expensive than the car rental. Justin mislead me when I asked about tolls; he should have mentioned HOV lanes. Coming from rural Maine where we don't even have a traffic light yet I was not prepared for the express lane. Justin at Dulles could have been more clear on how the highways worked; Holly said she would get me compensated (didn't happen) Kimberly, while polite, not helpful, Shelly, weirdly just hung up after giving me a new phone number to call.

Absolutely sick to my stomach with this company. The employee did not let me know or give me the option to connect my tolltag while the rental is in use. I drive extensively to take my son to school in a different city and was just charged about $1000. It is nowhere near that high on my normal billing cycles. They are not just making money off of the rental, apparently they like to rip you off for Toll tag fees as well. Had the employee simply let me know I would've easily connected my Toll tag to the car. The average consumer who does not rent cars would not know to do this. Absolutely ridiculous, would never ever rent from this company again. I'm not sure if this is a deceitful practice or just negligence of the employees informing their customers. I did contact the company just now at the website. The response to this review was given. The lady on the phone was rude, she basically did not care and said it was too bad. This used to be my go to, it's disappointing that the business practices are deceitful and that they don't truly care about their customers.

Bought a truck from enterprise car sales on December6th, one week in , had to get new front brakes, now a month later had to replace all 4 tires , becuase i tool it to discount tire and they shiwed me the tires are balding, sucks i had to spend more money on this truck in the first 2 months, when they said the truck was checked by their certified mechanics

Very frustrating and incompetent company to deal with! They erred on an invoice in various areas (wrong company account, improper charges for our account) etc., we asked for an updated invoice, and they keep sending the original one with errors. Our invoices are covered by clients and need to have the right information on them, but they have either no ability or desire to provide any customer service and fix it. This is well over many months of back-and-forth emails that take them several days to respond to!

Insurance claim through Nationwide was a nightmare.. First given a less than desirable vehicle that was filthy inside/out, check engine light on and car violently shaking during stop, Reported issue to Enterprise (NO HELP) and referred to Roadside Assistance that further instigated humiliation/aggravation as no pls e would swap out the vehicle. Multiple complaints fell on death ears with no resolve after multiple calls.. Nationwide happily terminated the service and moved me to Hertz! Staff professional, car clean, less hassle and far better accommodation!! Enterprise isn’t a Customer Service driven business and their bottom line is profit! NO ONE REACHED OUT TO HELP, RESOLVE OR OFFER ANY FORM OF ACCOMMODATION TO THIS DAY UNTIL THIS REVIEW!!!