Enterprise HoldingsReviews of ehi.com

I needed a 12 to 15 passenger van for a corporate event Nov 9-12, 2023. Enterprise wanted to charge just over $1000.00. Hertz was $655.00 from Nov 9-13, 2023 for the same type van.

Very frustrating and incompetent company to deal with! They erred on an invoice in various areas (wrong company account, improper charges for our account) etc., we asked for an updated invoice, and they keep sending the original one with errors. Our invoices are covered by clients and need to have the right information on them, but they have either no ability or desire to provide any customer service and fix it. This is well over many months of back-and-forth emails that take them several days to respond to!

Insurance claim through Nationwide was a nightmare.. First given a less than desirable vehicle that was filthy inside/out, check engine light on and car violently shaking during stop, Reported issue to Enterprise (NO HELP) and referred to Roadside Assistance that further instigated humiliation/aggravation as no pls e would swap out the vehicle. Multiple complaints fell on death ears with no resolve after multiple calls.. Nationwide happily terminated the service and moved me to Hertz! Staff professional, car clean, less hassle and far better accommodation!! Enterprise isn’t a Customer Service driven business and their bottom line is profit! NO ONE REACHED OUT TO HELP, RESOLVE OR OFFER ANY FORM OF ACCOMMODATION TO THIS DAY UNTIL THIS REVIEW!!!

I called enterprise woking to book an automatic car, when I arrived i was given a manual car. The car amwas small , old , filthy with out any options : no navigator no camera etc … , they promised to give me another new automatic car by the next day . When I arrived to pick the other car , it was smaller snd even old with also no options and it wasn’t clean as well , the price was really high . I really don’t recommend this company, prices is high snd cars are old either .

Att: Criss R, as requested. My contact info is not being allowed n this review. Reservation # was1652483980 Glendale North Rented 8-17-8-22. I would also like to disclose that I was given a refund of half so this isn't about $'s it is to help U keep your costumers safe. Air conditioning n the summer needs to be added to roadside as I stated n my Google review. All other info should be easy for U to obtain through the local Enterprise here n Glendale.

I hope the Corporate Office reads this; I booked a reservation at your South Boulevard location in Charlotte NC. The next morning I received a text message stating you were sold-out. I called the local office and spoke with a representative who stated she did have vehicles on the lot but they were already reserved for other people. I thought that was puzzling because I reserved a vehicle as well. She told me I was third in line if someone canceled. My suggestion to Corporate Enterprise will be to not overbooked customers! It is a huge inconvenience and is borderline deceiving! It was at Enterprise Charlotte South & Woodlawn 4226 South Blvd, Charlotte, NC 28209 - Conformation #1551432297. My contact information is 919-641-5330. Thank you for your attention to this matter. I look forward to hearing from you soon. Have a wonderful and blessed day!!!

For over 20 years I have been a loyal Enterprise customer. That ended June. I reserved a van for a family trip from the NE 8th Street in Bellevue, WA. One of the Asst Mrg’s, apologized because the only van they had was one with pre-existing damage. Cracked Windshield, Front end and passenger side damages and scratches everywhere. He apologized profusely and took pictures of all the damage with his IPAD. Returned the van and another gentleman checked me in indicated there appears to be “New” damage. The only issue I recall was when parking the van the air-dam on the front driver side scraped along the top of the high curb. My response was go ahead and send me the bill for the damage. His response as “New” damage as well as the photo’s taken before hand was an acknowledgement of the pre-existing damage when renting the vehicle. Hey I know car repairs are expensive, I assumed with all the previous damage they would send me a prorated bill for prep and paint and I was estimating $500-700. Instead, I received a claim to my insurance company for the over $4000 to repair ALL the damage of the vehicle. I called trying to explain the situation but when I indicated there should be pictures of the pre-existing conditions I was told they only have pictures of the returned vehicle. Here is the kicker, my co-worker’s wife works for enterprise and when I told her what happened, she was not surprised. She told me this happens all the time. They flag anyone who does not buy the additional insurance and then they try to claim any and all repairs on renters personal insurance. I called my insurance company and told them NOT to pay anything as this claim was fraudulent. But was told, unless I had the previous pictures they could not do anything as the claim was filed. I have already switched Insurance company’s but Enterprise is coming after me for my deductible. This practive of filing fraudulent claims is not a decision made by an unscrupulous location. It is derived from a culture from the top down. After 20 years I am expecting Enterprise to make this right. If not, I will use my position as a marketing director to create a social media campaign including my company’s contacts with Disney and the NHL to inform everyone of the deceitful culture driven by Andrew Taylor, Chrissy Taylor, Randal Narike, David Nestor and the other officers as well as the overseeing Board of Randa Duncan, Richard Bachman and the other Directors

Zeer goed geholpen door de vriendelijke en behulpzame dame bij Enterprise Ipek Tamas op de luchthaven Berlijn Schönefeld. Een medewerker die voor mij haar volle 5 sterren verdient! Nogmaals bedankt voor uw geduld, tijd en professionele behulpzaamheid! Giacomo Apers