Maria A.
Delivery mishap.
My shipment was suppose to be delivered Tuesday March 19, 2024. The package was in Bloomington, CA. It was stuck there for 3 days then I checked the location again and it was all the way in New Jersey! Now it's back tracking all the way back to CA.
Response from EGOHOMEMar 29, 2024
Dear Customer, We sincerely apologize for the inconvenience caused by the delay. We understand how disappointing and frustrating this experience must have been. Upon noticing the issue, we promptly communicated with FedEx to address the delay. We are relieved to know that your package has since been delivered, though we recognize it did not arrive as quickly as expected. Your satisfaction is very important to us, and we are taking steps to ensure our delivery service is more reliable in the future. Thank you for your patience and understanding. Should you have any more concerns or feedback, please feel free to reach out to us directly at [email protected]. Warm regards, EGO HOME Customer Service