EGOHOMEReviews of egohome.com

I’m not happy with this mattress. Unfortunately the bed is too soft.

This is an update. So my original order (EGO7759) was placed almost 2 months ago. I never received the bed frame, just the bed in the box. I’ve been going back and forth via email about this. I decided to buy a frame from Havertys and I requested a refund from Egohome. My request for my refund was ignored and a replacement was supposedly shipped. After my first 2 reviews, someone finally recalled the replacement, and told me when the received on their end, I’d receive my refund. Today is January 18th, 2025 1313 EST. Below I’ve pasted my email to Egohome Support abt my refund: Both packages were delivered last week. 283871426019 signed for by WWDDING and Was delivered on Monday, the 13th. 283871425148 signed for by NNINI and Was delivered on Wednesday the 15th. Both names sound made up. This is shameful. I’m still waiting for my refund. This is ridiculous. I will be leaving another review on TrustPilot, since that is the only way that I get a positive response. Again, I have not received my refund. It would be greatly appreciated if someone would respond and process my refund, so I can be done with this company once and for all. I’ve never been so annoyed and disgusted with a company’s disregard for a customer. NEVER AGAIN

Terrible experience with the company. They say they have a 30 day return policy but it’s not for comfort. The mattress sucked. It was hard and it had an indentation after 3 weeks, and I’m less than 200 pounds. I requested a refund and they said they don’t have a comfort guarantee. How does an online mattress company not have a comfort warranty? I want to make sure everyone reads the fine print (I couldn’t find any that said no comfort guarantee) and avoid this business.

Not much of a review because I haven’t received my mattress. Ordered on dec 3rd and was told I would have it by Dec 7th. Today is Dec 12th and still no updated tracking information. Called and they don’t answer. Left several emails and I have yet to receive a response. Very disappointed and hoping I didn’t get scammed.

I tried to stop an order from going in because I had the wrong mattress size. I called customer service and no one answered. I sent an email and it took them two days to answer. When I asked for a refund I never heard back from them. I had to call my credit card company to dispute the purchase since I get no answer from this company. I don’t know if it’s a scam, but Amazon needs to take them off their website.

Ordered the mattress and received the confirmation and estimated delivery date. A few days later I received an email stating the mattress I ordered was not available and stated they could upgrade me to a better mattress within a $50 price difference so it so it could ship sooner. I already ordered the best mattress so that was not a solution. I requested the order to be cancelled. It’s need five days and I’ve had no response. I replied directly back several times to the email EGO sent me as it requested in the email… no reply. I sent an inquiry to EGO support… no reply. I’ve called the phone number listed on the website multiple times and left voicemail… no one ever answers and no reply to the voicemail. All the signs of a scam. DO NOT ORDER FROM THIS COMPANY….Order at your own risk!

Absolutely worst product. Their customer service is somewhere from Asia so you can not talk over phone and you have to wait for email reply which will come during night. Extremely disappointed.

They took my money then said I didn't order. No good number to talk to someone scam