EGOHOMEReviews of egohome.com

It’s been 10 day since purchase and I haven’t received my order. The FedEx tracking is not showing a delivery date. Purchased on 11/24/2025. I cannot rate product yet as I haven’t received it.

I have not received it yet

The firm is in my opinion much harder than other firm mattresses I have tried

The question is vague. Ordering process Delivery process Comfortable So not sure what you want me to review.

I ordered a king mattress, not really happy feel like it's bigger then a king, not a single pair of my sheets fit it

The customer service number they have doesn't work so I sent them a email to modify or cancel my order. I ordered a hybrid mattress and when i looked at the order details it said memory foam. They shipped the bed anyway!

Purchase this item from Amazon the companye Egohome provided poor service. I informed the company that I did not want the mattress actually I contacted Amazon they had that company contact me they requested that I send them a picture of the box which I did. Then they called again and said they needed all four sides of the box I sent that seven times and they never responded so I contacted Amazon again and they indicated I had 48 hours and if they don't they'll take care of it well that's happened three times now and they haven't resolved it yet I will discontinue my business not only with ego home but also Amazon and I've been buying from Amazon for 20 years and completely exclusive I will not buy from them ever again poor service. I told the company and Amazon that if they don't send me a paid return label I will drop it off at the prime Amazon shipment in Yakima Washington and I'll take pictures and show that I left it then they have to give me a refund. It's sad to have to go through all this rhetoric to get this business done but that's okay I won't do business with both companies ever again.

EgoHome never delivered my order. I noticed that my package was out for delivery in another state, delivery was supposed to be in Arkansas and it was out for delivery in North Carolina, so I tried to contact customer service to inform the issue. However, Egohome is very slow responding, only offering email support, phone support only if you buy through walmart, amazon or Wayfair, and they are not helpful because I tried but the only thing they do is email support. So in order to fix the problem I called Fedex and they opened an investigation and avoided the package to be delivered in the wrong address. Egohome updated my address with Fedex, but this time to Colorado. I also identified that was wrong, so again I tried to call and email EgoHome. The support email seems to be managed by AI. The responses are ridiculously vague. So please do your research but I would recommend this company. Product might be ok but if you need support you won’t have so better forget about 100 days trial. Also I haven’t received my refund, If I ever will receive, and Egohome might owe me a salary for all the work that I did for them.