EGOHOMEReviews of egohome.com

The mattress is not what I expected. They advertised it as firm, but it's not; it's far too soft. We bought this mattress to relieve back pain, and now our back pain has gotten worse. I hate it.

I purchased an EGO mattress specifically because it advertised a 100-night trial, which gave me confidence that I could return it if it didn’t work out. The mattress was delivered on Friday, and by Monday I contacted customer service because it was extremely uncomfortable and I wanted to initiate a return under the trial. Instead of honoring the trial policy, customer support repeatedly tried to push the situation into a “warranty evaluation” process that requires photos and defect verification. I made it very clear that I am not claiming a defect, I simply want to return the mattress under the trial they advertise. This has resulted in multiple back-and-forth emails with no actual return instructions provided. It feels like they are intentionally creating hurdles to avoid honoring the trial period they use as a selling point. If you are considering this mattress because of the “risk-free trial,” be aware that returning it may not be as straightforward as advertised. I’m still waiting for them to provide the proper return process. Per this review response they say they have requested photos and don’t receive a response. This is not true. They wanted photos with a broom and multiple measurements for the warranty. I’m not requesting the warranty. I’m requesting a refund under the advertised 100 day trial.

It was a week late and the process to return the mattress was brutal. There are other companies that do it better and cheaper.

I will be returning the product. I don’t like how the bed sinks in while I am sleeping. I wake up sore the next day.

I would love to state that I enjoyed my EGO mattress however I never received it and I had to go through Steel to get my money backcabd it been a hassle I really don't want my money back I just want a mattress

Ordered 2 tshirts, over a week ago. Never came. Said it would come yesterday, the day before that, and today. Nothing. Disappointed to say the least!

I received this invitation to write a review regarding my recent purchase and receipt of my order from EGOHOME. According to the email/invitation the company sent, it has been 10 days since I supposedly received my order however, I did not receive my order yet because they sent it to the wrong address even though I contacted, corrected, and confirmed the proper address with both the 3rd party ordering center and the company itself. A stressful and drawn out process yet I did so both via email and phone call. Sad that a company so celebrated by trendy consumers can bill the correct address and send to another when both are the same. I do not have the product so I therefore cannot review it.

I purchased my mattress on 11/26/25. As of 12/10/25, I still have NOT received my mattress. I had guest visiting from out of town last weekend and opted to cover their hotel expenses because I didn’t have a mattress to support them during their visit. It’s extremely frustrating and disappointing for my first time experience with EgoHome because according to FedEx tracking, my 115-lb package has bounced through about 6 different states since it left the facility on 11/28/25 and has yet to make it to me. This is unacceptable. I wish I could offer this review strictly on the quality of the mattress versus my experience of not receiving it. Prayerfully, it will be here by Friday or I will cancel my own order. EgoHome should consider a new delivery partner.