EgglesscakeshopReviews of egglesscakeshop.com

Amazing cakes with great service!

We were very disappointed with the Customer Service. It was a horrible first time experience and we will not be buying again from the Harrow Branch. The staff believe they can make up lies to cover themselves and no real value for duty of care was shown. We placed 3 orders, all collection for Dec 2024. All for milestone birthdays and so we wanted to make them memorable for our kids. We were left embarrassed and it was money wasted. First occasion the extra decorations we place on the expensive cakes broke off as they melted and did not stay on. The cakes were too sugary. When we mentioned this, they said nothing can be done. Second collection the name of the cake was spelt incorrect even though it was for the same person picked up on the first occasion and all orders were placed by the same Manager. It took ages to correct and we were promised the third collection will be fine. On the third occasion the cupcakes were not pre-packed as we wanted, even though we paid for the casings, the flavour was incorrect and the fresh cream pipework was not the same on all the cupcakes and the mini mouse photo was blurry. They didn't think to ring. Apologise. Fix. Nothing. Even now we have said that we want a part refund and vouchers as compensation and good will-gesture but it's been a month and staff/Managers do not care and have no even rang once to follow up. Smita Varsani

I went to cake shop to get a mango slice of cake for my daughter. The shop at Asda Walsall. As she started eating the cake she saw a hair inside the cake. I know mistakes can happen but not hair in your cake. They need to put hair net on. The lady wasn't even wearing a apron. Very disappointed. I took it back to get my money. Not sure if I want go there again.

I am amazed at their expertise in fresh cream cakes, each bringing its unique flair. The taste is so fresh and light with just the right amount of sweetness.

absolutely disgusting service. made all the promises in the world then didn't deliver on any of them. not the size, not the kind of cake, not the trim or the decorations or anything. completely messed up the cake then tried to put lies in our mouth and made us wait half an hour and ignored us multiple times before refunding. do not buy from this place even if you're held at gunpoint. would give 0 stars if I could.

Really nice cakes!

I recently ordered a vanilla sponge cake for my son’s 20th birthday, and I must say it exceeded my expectations. The quality and the presentation of the cake was impressive, and the flavors were exquisite. The staff (Anjali and Jalpa) was friendly, and the ambiance added to the overall delightful experience. I highly recommend trying their cakes!

Beautifully decorated eggless cake made for the 50th anniversary celebration on 27/10 Great service Great tasty cake Thank you all at Filton road shop