EgglesscakeshopReviews of egglesscakeshop.com

I order my daughter 1 year birthday cake and when i open cake at home tip side message writing 15 year birthday then after i contact shop they didn't give proper answer. Its not good shop and customer care

Review: I am writing this review to urgently warn others. This was my SECOND time getting severely ill from cakes purchased here. Upon getting home, I immediately noticed the fresh cream had a disturbing yellow tint. After just one spoonful, I was violently sick all night. Deeply concerned for public safety, I called the shop. I explained what happened and clearly stated I was calling as a health warning, not primarily for a refund. The manager's response was appalling. She said, "What do you want me to do?" and then PUT THE PHONE DOWN ON ME. This is a business that sells spoiled, unsafe products and then shows zero remorse or responsibility when confronted. Their negligence made me ill, and their contemptuous customer service made a terrible situation infinitely worse. I would give zero stars if possible. Do not risk your health. I am reporting this incident to the local health department. The shop is located in Northfield-Birmingham.

We were very disappointed with the Customer Service. It was a horrible first time experience and we will not be buying again from the Harrow Branch. The staff believe they can make up lies to cover themselves and no real value for duty of care was shown. We placed 3 orders, all collection for Dec 2024. All for milestone birthdays and so we wanted to make them memorable for our kids. We were left embarrassed and it was money wasted. First occasion the extra decorations we place on the expensive cakes broke off as they melted and did not stay on. The cakes were too sugary. When we mentioned this, they said nothing can be done. Second collection the name of the cake was spelt incorrect even though it was for the same person picked up on the first occasion and all orders were placed by the same Manager. It took ages to correct and we were promised the third collection will be fine. On the third occasion the cupcakes were not pre-packed as we wanted, even though we paid for the casings, the flavour was incorrect and the fresh cream pipework was not the same on all the cupcakes and the mini mouse photo was blurry. They didn't think to ring. Apologise. Fix. Nothing. Even now we have said that we want a part refund and vouchers as compensation and good will-gesture but it's been a month and staff/Managers do not care and have no even rang once to follow up. Smita Varsani

absolutely disgusting service. made all the promises in the world then didn't deliver on any of them. not the size, not the kind of cake, not the trim or the decorations or anything. completely messed up the cake then tried to put lies in our mouth and made us wait half an hour and ignored us multiple times before refunding. do not buy from this place even if you're held at gunpoint. would give 0 stars if I could.

My son, who is allergic to milk, recently suffered an anaphylactic reaction after eating two spoons of a cake from the egglesscakeshop, which was given to us in a box with vegan and gluten free labels on the top of the packaging. The cake was definitely not vegan, and when I visited the shop to find out what had happened, I was told by the manager that the packaging is generic and does not reflect what is inside the box. She said they do not even sell a cake that is both gluten free and vegan. This packaging is misleading and highly dangerous. Nine days after visiting the shop and leaving my contact details, and also having subsequently emailed them directly, they have still not contacted me to even acknowledge the incident. Appalling customer service. I have reported them to the Vegetarian Society, who have investigated. The shop told the society they will update their packaging, but it will take 3-4 months to come through, and in the meantime staff will cover the vegan marking on the boxes. In my view there is still a huge opportunity for human error, with potentially life threatening consequences, so I wanted to publish a public review of our experience to make others aware. If you suffer from allergies, are coeliac or vegan, be very careful ordering from this shop.

Would give no stars if I could!! Oldbury branch. Bought helium balloons. One was obviously overfilled and popped within 2 minutes of leaving the shop. Manager refused to refund and made me purchase another. The second one also popped within 2 minutes of leaving the shop. This time my brother-in-law took it back and was provided a new balloon without having to pay. Although, he was questioned as to whether we had children in the car!! When the second balloon was provided, the assistant stated I’ve not filled it as much this time, thus proving my point about overfilling the first balloon!! Hope they have enjoyed the £8.00 profit they have made today!! AVOID AT ALL COSTS !!!!!

These people obviously don't want custum as they don't answer inquiry emails! Very poor customer service.

Been buying cakes from our local shop but these cake shop are absolutely telling their customer that they are wrong. They dont listen to their customers and never compensation to the customers. I am taking this further to my complain and make sure its closes down i am not happy how they treated me