Evergreen CU is one of the largest credit unions in Maine, with over $667 million in assets and serving over 33,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.Join EvergreenAbout UsContact Us
Evergreen Credit Union (egcu.org) has 389 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
egcu.org
Website
egcu.org
Category
Banking & Money
Location
Portland, Maine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Every time I call Evergreen credit… outstanding customer service
Every time I call Evergreen credit union for my mother, who is 81, the service is exceptional. Everyone is friendly, knowledgeable, and extremely helpful. My parents always had an account at Evergreen, but we recently are moving all of her accounts from a big bank to your credit union because of the outstanding service.
Response from Evergreen Credit UnionNov 10, 2025
Hi Lisa,
We're happy to help you and your mother! Thank you for leaving a review with us. If you have any questions about your move to Evergreen, please call us at (207) 221-5000 or visit your local Evergreen branch.
Best,
Emma
Evergreen CU
SP
Spencer
Bank with Evergreen!
I’ve been banking with them for years just opened a credit line. Happy A. was very helpful and prompt
Response from Evergreen Credit UnionNov 10, 2025
Hi Spencer,
Thank you for sharing your experience! We'll let Happy know of your review. As always, let us know if you have any questions!
Best,
Emma
Evergreen CU
BO
Brien O.
Thank you for all your help with my…
Thank you for all your help with my time sensitive matter. Thanks for listening putting my mind at ease during a difficult time. It is nice to talk to a human and get results.
Response from Evergreen Credit UnionOct 30, 2025
Hi Brien,
We're happy to help. Thank you for trusting us to help you resolve it!
All the best,
Emma
Evergreen CU
CB
Cory B.
Always easy to work with
Always easy to work with and quick to get things done for you. They've kept my finances easy to understand and use for decades
Response from Evergreen Credit UnionOct 7, 2025
Hi Cory,
Thank you for your continued membership! We're happy to help.
Best,
Emma
Evergreen CU
JF
Jess F.
Christy is amazing !
If there were a Hall of Fame for credit union professionals, Christy Theriault would already have her own wing. From the moment I connected with her, I knew I was in the hands of someone truly extraordinary. Christy isn’t just a loan support specialist, she’s a superhero, armed with compassion, brilliance, and dedication.
Her response time is flawless, her knowledge is encyclopedic, and her patience is Saint-like. Christy has guided me through different processes with such grace and clarity that I felt like I was being personally escorted through a VIP experience. She has anticipated every question before I even asked, and her ability to simplify complex information is nothing short of magical.
But what truly sets Christy apart is her heart. She treats members like they matter, and acknowledges the emotional impact some situations can cause, while also remaining professional. You can feel her genuine care in every interaction. She doesn’t just help you with your loan, she empowers you, educates you, and makes you feel like your financial goals are not only achievable, but inevitable.
If you’re lucky enough to work with Christy Theriault, prepare to be wowed. She’s the gold standard of customer service, and my credit union is infinitely better because of her. Give that woman a bonus, a trophy, and a parade—she deserves it.
Response from Evergreen Credit UnionSep 30, 2025
Hi Jess,
WOW! What an incredible review! Thank you for sharing your experience with Christy. She truly does care about the success of Evergreen's members. We're lucky to have her!
Thank you for your continued membership and for the kind words.
Best,
Emma
Evergreen CU
CU
customer
Jenn Perreault was fantastic.She was…
Jenn Perreault was fantastic.She was professional, knowledgeable, and wahelpful. I would reccomend Evergreen.
Response from Evergreen Credit UnionSep 25, 2025
We're happy to see that you had a great experience with Jenn! Thank you for sharing a review with us.
Best,
Emma
Evergreen CU
JG
Jeremy G.
I've been a customer of evergreen…
I've been a customer of evergreen credit Union for 30 years. They have excellent customer service. I've never had a bad experience. Highly recommend them
Response from Evergreen Credit UnionSep 25, 2025
Hi Jeremy,
Thank you for the kind words, and for your continued membership! As always, if you have any questions about your account, please call us at (207) 221-5000 or visit any of our 5 branches in southern Maine.
Best,
Emma
Evergreen CU
DC
Darren C.
Amazing experience!
Chelsey was an absolute pleasure to deal with!! She was on top of everything and made this process amazingly smooth! Her personality and professionalism is top notch!! You have a good one there! And a special shout out to Heidi Vickery! I truly can not say enough...she is amazing!
Response from Evergreen Credit UnionSep 25, 2025
Hi Darren,
We're happy to hear you had a great experience with Chelsey and Heidi! They're truly a dynamic duo at Evergreen! Thank you for leaving a review.
Best,
Emma
Evergreen CU