Evergreen Credit UnionEvergreen CU is one of the largest credit unions in Maine, with over $667 million in assets and serving over 33,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.Join EvergreenAbout UsContact Us
Evergreen Credit Union (egcu.org) has 389 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Rachel W.
Spectacular, thoughtful customer service!
Response from Evergreen Credit UnionJan 25, 2023
Dear Rachel, We appreciate the time you take to complete the Trustpilot review. All responses are valued as we continue to monitor and improve our services. Thank you again. Marketing Team Evergreen Credit Union
John H.
I meet Chelsea in December of 22 by chance from a friend that had introduced us. I came to Evergreen for help with my credit card payments. She was very gracious to help me all the way through so that I could get my cards bundled into one payment. She is very pleasant to work with. And I am so very grateful for her kind words to help ease me the stress that I was feeling. I will continue to work with her on any upcoming opportunities. Next thing on the list is development a budget plan.
Response from Evergreen Credit UnionJan 23, 2023
Dear Joh, Thank you for taking the time to write a review for Chelsea here on Trustpilot. I have forwarded your remarks to Chelsea and her manager. I am glad she was able to assist you. Have a great day! Regards, Paul L Evergreen Credit Union
Lindsay W.
Rachel was a total professional and exceeded my expectations as far as service and speed. Responsive, polite, and competent.
Response from Evergreen Credit UnionJan 23, 2023
Good Morning Lindsay Thank you for taking the time for your review about Rachel. I have passed this on to her and her manager. We appreciate all feedback. Regards, Paul L Evergreen Credit Union
Nina
Mr. Leblond was pleasant, gave complete answers to my questions, and made me feel like my account was important to ECU. 1/3/and 1/5.
Response from Evergreen Credit UnionJan 6, 2023
Hello Nina, Thank you for your review. We're happy to hear you had a great experience with Paul L. Please let us know if we can help again in the future! Best, Ed B. Evergreen Credit Union
customer- jeanne N.
Just the people you have working for you. Everytime i go in I have a good experience..
Response from Evergreen Credit UnionDec 27, 2022
Hello Jeanne, Thank you for your review. We're glad to help any time. Please reach out if you need assistance in the future! Best, Ed B. Evergreen Credit Union
customerMike B.
Spoke with Paul about a persistent problem I was having with BillPay. Problem was reviewed in the branch and was resolved.
Response from Evergreen Credit UnionDec 27, 2022
Hello Mike, Thank you for your review. We're glad Paul was able to help. Please let us know if we can assist you again in the future! Best, Ed B. Evergreen Credit Union
David
Customer service is very good. All of my questions were answered in a way that I could understand.
Response from Evergreen Credit UnionDec 27, 2022
Hello David, Thank you for your review. We're glad to hear you had a great experience with us. We hope to work with you again soon! Best, Ed B. Evergreen Credit Union
Steve L.
Chelsea was great to work with! Everything done efficiently and courteously!
Response from Evergreen Credit UnionDec 20, 2022
Dear Steve Thank you for your review. We appreciate your taking the time to respond. Regards, Paul L Evergreen Credit Union
