Sha
I went on a trip and had purchased…
I went on a trip and had purchased their insurance plan to ensure I was covered in case of any emergency. I ended up having a medical emergency and was hospitalized in Sicily and missed part of the trip, including an excursion that I paid extra for. I filed a claim exactly how EF told me to do. I was barely reimbursed for my medical expenses. They said they would reimburse me for my missed time, missed excursion as well as over $100 taxi rides I had to take from the hospital and they never reimbursed me, instead, they closed my case and completely ghosted me. I have been following up for months and have not received reimbursement. I am extremely disappointed in how they handled this situation, it has been showing a lack of care for their customers.
Response from EF Ultimate BreakSep 8, 2025
Hey there! We're so sorry to hear that this process has been frustrating, navigating the insurance process can be confusing and we're sorry if you didn't feel supported along the way. We followed up with you last week to let you know that the third party insurance provider that we work with was missing claim information from you. Once you get that in, the claim should move pretty quickly! Feel free to keep in contact with us through your account and we'll help you along the way.



