Neil
Saki:a great guide, but the tour was disappointing
The main drawback of this trip was the group size—over 40 travelers—which felt excessive. The group dynamic suffered as a result; most people stuck to the friends or family they came with, and there was a noticeable lack of cohesion or camaraderie. A smaller group would have likely created a more connected and enjoyable experience. Our tour guide, Saki, was fantastic. She offered excellent suggestions and was helpful throughout the trip. That said, I strongly urge EF to stick to the published itinerary. On the final leg of our journey, we were originally scheduled to leave Kyoto for Osaka in the morning and visit Osaka Castle at 10 AM. Based on this schedule, we purchased tickets for Universal Studios accordingly. However, just a day before departure, EF informed us that the group would not leave Kyoto until 10 AM—making it impossible to keep our Universal reservation. As a result, two of us had to navigate three different train transfers during peak commute hours just to make it on time. It was stressful and disappointing. Additionally, the tour description mentioned a cruise on Lake Ashi, which sounded like a highlight—but in reality, it turned out to be just a brief 7-minute boat ride. These kinds of small but important details are not clearly communicated, and it felt misleading. I’ve traveled with other companies that limit group sizes to 15–20 people, and the experiences were far superior. Unfortunately, this trip with EF did not meet those standards. This will be my first and last trip with EF.



