Pat B.
I ordered my glasses I put The wrong prescription number
I ordered my glasses. I received them In a timely manner less than a week , I received my glasses they are gorgeous love the color . Then I noticed I was seeing out of them like they were regular glasses .. long story short.. I contacted EFE customer service through email .. They solved the problem Immediately something on my behalf I did wrong I didn't put the Info from my prescription correct. .. EFE glasses was nice enough to ask me to send them my original prescription they found the problem I did wrong. Offered to send me another pair of glasses and said I don't have to return the ones I have since they were custome made for me already wow. I was shocked to say that I can keep them as we speak I'm waiting on my Beautiful glasses now. I can't wait .. Thanks again EFE Glasses for all of your help and sending me another pair of glasses ...
Response from EFE GlassesOct 13, 2025
Thank you very much for choosing EFE. We hope to provide you with a pleasant shopping experience. We’re truly sorry for the inconvenience caused by the incorrect prescription information. We hope that everything will be correct with your replacement order. Thank you for your message, and if you need any further assistance, please feel free to contact us at [email protected] . We’ll be happy to continue providing support. Wishing you a pleasant day!



