EFE GlassesEFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses.With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life.EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.
EFE Glasses (efeglasses.com) has 147 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 47 reviews with 1 star · Clear filters
Matthew G.
This outfit is a total scam! Stay away, whatever you do!
Response from EFE GlassesOct 10, 2025
We’re truly sorry for the disappointment and anger this has caused. We understand how upsetting it is to feel let down like this, and we take your concerns very seriously. We’re actively working to build a more reliable and transparent experience for our customers. We do hope you might give us a chance someday to make things right.
Bigkountry R.
1 Star would give this company less if it was a option. This is my second review$$$$$ BUYER BEWARE$$$$$$ I'm trying my best to warn everyone so not order from this company. It is a complete scam. You will see somebody act like there responding and apologizing to me in this review. T the ust me it's all a lie. I'm in connection with the BBB right now having then investigated along with 14 other people that's gave these people they're hard earned money. They even went in and deleted the emails that sent me along with all my order info including fake tracking numbers and the whole none yards. Lucky I screen shoted all that haha.
Carlos
Never received my glasses. I emailed them the day after I received my glasses. Their customer service is non existent!
Response from EFE GlassesMar 20, 2024
Dear Carlos, First of all, please accept our sincere apologies, we are deeply sorry for your unpleasant experience. We are sorry that the size of the glasses you received did not meet your expectations and understand the inconvenience this may cause you. We regret that you have mentioned not receiving our return processing email. We are always committed to providing excellent customer service and do our best to ensure prompt responses to all customer inquiries and requests. But obviously in your case we did not meet the standards you expected and that was our fault. We will investigate the matter immediately and take appropriate steps to ensure that this does not happen again. We value your feedback on our service and are deeply sorry that our customer service did not meet your expectations. We sincerely invite you to contact us again and provide your order information so that we can handle your return immediately and ensure you get a satisfactory solution. We will do our best to ensure your shopping experience ends perfectly. Thanks again for your feedback and patience. If you have any further questions or require further assistance, please feel free to contact us. We will do our best to provide you with the support and assistance you need. Sincerely, [Lisa] [EFE] Customer Service Team
Joshua R.
I've been waiting almost a month now for my glasses. Their website shows them as shipped 8 days ago, and yet there's no real tracking number. Avoid this company at all cost.
Response from EFE GlassesMar 20, 2024
Dear Joshua Rowley, We are deeply sorry for the inconvenience and frustration you've experienced regarding the delay in receiving your glasses. Your feedback is essential to us, and we genuinely apologize for any disappointment caused. We understand the importance of accurate tracking information and are concerned to hear that you have not received a proper tracking number for your order. We are currently investigating this issue to ensure that all tracking details are provided promptly and accurately in the future. Your satisfaction is our top priority, and we want to resolve this matter for you as quickly as possible. Could you please provide us with your order details so that we can look into this matter further and provide you with an update on the status of your glasses? Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this issue promptly. Warm regards, [Lisa] [EFE] Customer Service Team
Mary V.
I ordered a pair of glasses, early February. Was trying to see the status of them. And I can’t anywhere with that chat thing just keeps saying time ran out. Keep doing the verify my email. And say time ran out to get reply. Put the order number in and it says cant be found. Not impressed at all.
Response from EFE GlassesMar 20, 2024
Dear Mary Valenia, We sincerely apologize for the inconvenience you've encountered while attempting to track your order and use our chat feature. Your frustration is understandable, and we deeply regret any inconvenience caused. We are currently investigating the issues you've mentioned with our tracking system and chat feature to ensure that they are promptly resolved. Additionally, we apologize for any inconvenience caused by the verification process for your email address. To assist you further, could you please provide us with your order details? We will immediately look into the status of your glasses and provide you with an update. We are committed to ensuring that you receive the assistance you need and that your shopping experience with us is a positive one. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve these issues promptly. Warm regards, [Lisa] [EFE] Customer Service Team
Donna
Customer service is horrible. First they told me my package had been delivered and to please check my mailbox again, it’s the size of a shoe box, is locked but I do, they tell me to go to the post office, I do, twice, then they tell me to call the same post office that i just went to in person and now they tell me the package has been signed for, but that not how it works here. the mailman leaves a notice in your mailbox and you have to take that notice down to the post office and pick it up. IF it were a package you needed to sign for. I would never do business with them. their product might be good. but they don’t care about their customers
Response from EFE GlassesOct 12, 2023
We understand your frustration, and we want to assure you that we have contacted the tracking company multiple times to try and resolve the issue. Unfortunately, we received a response from the tracking company that your package was signed for and delivered. Once a package is marked as delivered, there is little we can do on our end to resolve the situation. As we mentioned in our previous communication, we recommend that you reach out to USPS for compensation as they are responsible for the delivery of your package. We understand that this is not the outcome you were hoping for, and we sympathize with your position. Please know that we take customer satisfaction seriously and always strive to provide the best service possible. We stand behind our products and value your business. If it is determined that the package is indeed lost and cannot be located, we will gladly refund you the full amount of your order. We strive to provide excellent customer service and want to make things right for you. We apologize for any inconvenience caused and appreciate your understanding as we work to resolve this issue. Please rest assured that we are doing everything we can to assist you in this matter. Thank you for your understanding. Best regards,
Samson M.
Low quality product with bad costumer services not willing to help with anything once they sold you their glasses.
Response from EFE GlassesOct 2, 2023
I apologize that the glasses you received did not meet your expectations. While you mentioned that you didn't like the glasses, it's important for us to understand if there are any quality issues or other concerns that we can assist with. We value your satisfaction and want to ensure that we address your needs accordingly. However, we note that we have not yet received any information about any problems or issues with the glasses from you. So, we kindly request you to share more details with us about what specifically went wrong with the glasses. This information would help us to identify and address the issue in an efficient manner. We want to make sure that you are completely satisfied with your purchase, and we are committed to resolving any issues you may have. Please let us know your concerns, and we will do our best to make things right. Thank you for your understanding, and we look forward to hearing back from you soon.