EFE GlassesEFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses.With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life.EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.
EFE Glasses (efeglasses.com) has 147 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
Showing 47 reviews with 1 star · Clear filters
Nathan W.
It's been 53 days still no glasses don't use this company to buy glasses online
Response from EFE GlassesOct 10, 2025
We’re truly sorry for the long wait and the frustration this has caused. Our process clearly wasn’t good enough, and we take this very seriously. We’re working hard to improve our system so this doesn’t happen againg.We hope to serve you better in the future.
Terry
Shipped from China on May 11. No shipping update since May 25. Today is June 9. They answer about 1 of every 4 emails. I'm trying so far unsucessfully to get them to credit mme.
Response from EFE GlassesOct 10, 2025
We completely understand how upsetting this has been, and we’re truly sorry for the trouble you’ve experienced. We’re working hard to make things smoother and more transparent for our customers. We’d love the chance to serve you better next time.
Les P.
Received notification 20 days ago that my glasses had shipped. Followed up a week later as delivery was supposed to be 7-15 days. The glasses sat in Chicago for 10 days and then went to Atlanta. They are supposed to be in Ohio!!. How long they will be in Atlanta is anyone’s guess. I have ordered previously from Zenni and their service was excellent. Will never buy from EFE again. Pretty sure they weee shipped from China. Terrible experience and that’s before I get the glasses(assuming I ever do)
Response from EFE GlassesOct 10, 2025
We’re truly sorry for the stress and frustration this shipping delay has caused. We know how disappointing it is to wait with no clear timeline, and we take your experience very seriously. We’re working to make our logistics faster and more reliable. We really hope you’ll consider giving us another chance to make it right.
Mary C.
I ordered my glasses on April 17, 2025. I received an email on April 21, 2025 that my glasses had been shipped. On May 6, 2025, I sent an email asking for an update. I received a response within a day saying "your glasses are currently in transit." I reached out 7 times via email asking very specific questions. They always responded in a timely fashion, albeit with extremely vague answers. My glasses arrived yesterday, May 14, 2025. They were shipped on April 21, 2025, from who knows where. That's 17 business days! The return address is Massapequa, NY. None of this transaction has made any sense whatsoever. The glasses case arrived shattered. Although the sunglasses are fine, I will NEVER order from this company again as the entire process is VERY sketchy.
Response from EFE GlassesOct 10, 2025
We’re sorry for not reaching out sooner. Thank you for your patience and honest feedback — we’re working hard to make our shipping and communication much smoother.Our system has recently been upgraded, and we’re now ready to provide you with better support. Please feel free to contact us anytime.
A. Regina B.
Disrespectful customer service agents calling customers derogatory names. I have never seen anything like it. It's beside me the lack of respect for customers! My experience with this company has been highly stressful. They can't give you an acceptable time frame for delivery, they also knowingly call customers derogatory names. I regret not trusting people's personal accounts of a nightmarish experience with this company on Reddit. Please be advised!
Response from EFE GlassesOct 10, 2025
We’re deeply sorry to hear about your upsetting experience. No customer should ever feel disrespected, and we take this kind of feedback extremely seriously. We’re reviewing this matter carefully to ensure it never happens again. We truly hope we’ll have the opportunity to restore your trust in the future.
Matthew M.
Worst decision you can ever make using this company. I made an order screwed up and paid directly as opposed to afterpay. Immediately requested to cancel it once I received notice they address that went through on their sight didn't come in as valid. I wrote them on a Saturday and was unable to get a response until Wednesday. I was told to cancel would require a 10% payment and they couldn't refund back to my card. When. I told them I wasn't paying anymore money they said they had already canceled the order. So now your saying you can't pay me back my money and you can't send me the order. And im lucky if I get a written email once a day. This isn't a business it's a scam please stay away!
Response from EFE GlassesOct 10, 2025
We’re truly sorry for the frustration and confusion this caused. Our service process is still not as smooth as it should be, and we clearly let you down here. Your feedback is valuable, and we’re working hard to make our system and communication faster and clearer.Please feel free to reach out to us at :[email protected].
A R.
I had a very disappointing experience with EFE Glasses. I ordered a pair of eyeglasses, but the frames were too small and uncomfortable. When I reached out to their customer service, they initially offered a replacement, which I appreciated. However, when I requested a larger frame to ensure a better fit, they refused and insisted on sending the same product again. To make matters worse, they offered me a $5 discount coupon instead of addressing the issue properly. I requested either a larger frame or a refund, but neither option was provided. This level of customer service is unacceptable. I expected more flexibility and understanding from a company that sells eyewear, where fit and comfort are crucial. I won’t be purchasing from EFE Glasses again, and I cannot recommend them to others.
Response from EFE GlassesOct 10, 2025
We’re truly sorry for the frustration and disappointment this situation caused. We completely understand how important comfort and fit are when it comes to eyewear, and we regret not handling your request with more flexibility. We’re reviewing how we support customers in similar situations to offer better solutions in the future. We genuinely hope you’ll consider giving us another chance to make it right.
mike B.
Where are my glasses??? Almost 3 weeks now. Email states they shipped around the 4th. No tracking information whatsoever!!!
Response from EFE GlassesOct 10, 2025
We’re very sorry for the anxiety and frustration this delay has caused. Waiting without clear updates is incredibly stressful, and we understand how upsetting that feels. We’re working on improving tracking and communication to avoid this happening again. We truly hope for another opportunity to serve you better.