EFE GlassesReviews of efeglasses.com

Response from EFE GlassesMar 9, 2026

Hi Ken, We sincerely apologize for the delay and frustration this has caused you. We have already replied to your email regarding your order status and refund request. Please kindly check your inbox (and spam folder, just in case) for our latest message. We are here to resolve this for you as quickly as possible and appreciate your patience while we look into this matter thoroughly. Thank you for your understanding. Best regards, The Customer Service Team

Response from EFE GlassesFeb 6, 2026

Hi Jeannot, We’re truly sorry to hear you had a frustrating experience with your glasses—this is absolutely not the standard we aim to provide, and we want to make this right for you. We searched for your order using the name "Jeannot" and found a matching record, but we haven’t located the related email correspondence yet. Could you please share your order number and the full name used when placing the order? Once we have these details, we’ll reach out to you promptly at [email protected] to resolve the adjustment issue and address your concerns thoroughly. Thank you for giving us a chance to fix this—we value you as a customer and will work quickly to make things better.

Response from EFE GlassesOct 23, 2025

Dear Customer, We are truly sorry for the lost package you experienced. This was indeed an unfortunate and unexpected incident. We have already filed a claim with the shipping carrier and requested the photos taken at the time of dispatch to show that we were not trying to deceive you. We have also issued a full refund to you via PayPal. We take your shopping experience very seriously and genuinely wanted to resolve the issue when it was discovered. However, since the misunderstanding has already occurred and you declined our offer to resend the order, we completely understand why you might have felt scammed — but please rest assured this was truly a misunderstanding. The shipping carrier mistakenly delivered the package to the wrong address. We will send the corresponding evidence to you via email. Thank you for your understanding, and we wish you all the best.

Response from EFE GlassesOct 20, 2025

I’m very sorry to hear about your unsatisfactory experience. We’ve replied to your message via email, but we haven’t received a response from you yet. Please let us know your needs so we can identify and resolve the issue for you. If you haven’t received our email, please check your spam or junk folder. Please trust that we’ll do our best to solve the problem for you. Our customer service email is [email protected]

Response from EFE GlassesSep 25, 2025

We’re sorry to hear that you were not fully satisfied with your experience. Our team has already been in touch with you by email and provided after-sales solutions, and we did our best to resolve the issue. We always strive to ensure our customers are happy, and we’d still be glad to assist further. Thank you for giving us the chance to improve.Please feel free to reach out to us at :[email protected].

Response from EFE GlassesSep 25, 2025

We’re sorry to hear about your experience. Our team has already contacted you via email and offered after-sales solutions, and we did our best to resolve the issue. We always strive to make things right and are happy to help further if needed.

Response from EFE GlassesSep 25, 2025

We’re sorry to hear about your experience. Unfortunately, we couldn’t locate your order with the details provided. Please reach out to us at 【[email protected] 】with your order number, and we’ll be glad to investigate and assist you further.

Response from EFE GlassesSep 25, 2025

We’re truly sorry for the delay you experienced. Our team is constantly improving our logistics and service, and we appreciate your feedback as it helps us do better. If there’s anything we can still assist you with, please feel free to contact us.