Jesús E.
This company is a scam, I have confirmed it and you can too
I was about to order prescription glasses for a total of $100 dollars, but noticed that they were trying to charge me taxes, when in New York, prescription glasses are tax exempt, regardless of whether you purchase them in store or online, so I contacted these guys. They have a customer service and a pr email, but, lo and behold, they DO NOT WORK, emails get bounced back. And they don't have any number. This is CLEARLY some scam. DON'T PURCHASE FROM THEM. Which company does not have a customer service phone number or a chat and their emails don't exist? And their "about us" has no info, no location, no company, no country. If you don't trust me, just try and send them an email to them, which you can find on their site efeglasses.com under contact-us (I am not allowed to write emails or urls here, but you can find it yourselves).
Response from EFE GlassesJun 17, 2026
Hi， Jesús We sincerely apologize for all the frustration and worry this incident has brought to you. Our email server encountered a technical failure from Sunday to Monday, which caused emails to bounce back. This issue has now been fully fixed, and you are welcome to resend your message to our official support mailbox [email protected] at any time. Regarding your tax concern: After you place your order, you may reach out to us via email for verification. If all items you purchased qualifies for tax exemption in New York, we will properly adjust the charge in accordance with local tax policies. Please rest assured that we are a responsible legitimate business. We would never scam customers or let anyone suffer unfair treatment. We stand ready to communicate and resolve your concerns properly once we receive your email. Best regards, EFE Glasses Team