EFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses.With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life.EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.
EFE Glasses (efeglasses.com) has 147 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
efeglasses.com
Website
efeglasses.com
Category
Vision & Hearing
Location
NY, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 71% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a pair of prescription glasses. They arrived in about 2 weeks. They are bifocals and the line on the bifocal is to high and impedes my vision. I followed process with EFE for returns within a certain # of days and get nothing back. No one is responding and it has been almost a month. I even sent a message with the email. Terrible customer service.
Response from EFE GlassesAug 10, 2026
Dear Carle,
We are sorry to hear you‑are unsatisfied with your purchase.
We failed to locate your order under your name.
Kindly send over your order details.
Your shopping experience matters greatly to us and we will work out a proper solution for you.
We always reply to all emails within 24 hours. Could you please provide the email address you used to send the inquiry and your order number? We will conduct a further search for your email records accordingly.
Feel‑free to email us at [email protected] if you have further concerns.
Best wishes，
EFE Customer‑Service Team
FG
Freddy G.
Pretty bad lens and service and can't…
Pretty bad lens and service and can't return
Response from EFE GlassesAug 9, 2026
Dear Freddy,
We are sorry to hear you‑are unsatisfied with your purchase.
Could you please tell us what is wrong with your glasses?
We failed to locate your order under your name.
Kindly send over your order details.
Your shopping experience matters greatly to us and we will work out a proper solution for you.
Also， if you are unsatisfied with the goods or they fail to meet your expectations, our return‑refund policy is published on the official EFE website. You are entitled to arrange the return in compliance with the policy terms.
Feel‑free to email us at [email protected] if you have further concerns.
Best wishes，
EFE Customer‑Service Team
MA
Mubarik A. S.
Very Disappointing Experience
Very Disappointing Experience – I Would Not Recommend This Website
Placing an order on this website was very easy, but unfortunately, that was the only positive part of my experience.
Their return policy mentions a 60%–70% return/refund, but based on my experience, it feels more like there is no practical return policy at all.
I ordered two pairs of glasses, but unfortunately, they did not work properly for me and I was unable to wear them according to my prescription. I contacted customer service by email, explained the issue, and requested a return. Instead of simply processing the return, I was repeatedly asked to provide additional information, including pictures, my prescription, and PD measurements. I was then asked to visit my doctor and provide written confirmation regarding the glasses.
When I explained that I was simply not satisfied with the glasses and wanted to return them, I was told that I would have to pay the shipping costs. Considering the limited refund and the shipping expense, there was practically no reasonable way for me to return the glasses without losing most, if not all, of the money I paid.
At that point, I felt that returning the glasses was not worth the additional cost, so I ended up throwing them away.
I would not recommend this website for purchasing glasses online. Unless you are willing to take the risk of losing your money, I would strongly suggest looking for a company with a straightforward and customer-friendly return policy.
Response from EFE GlassesAug 9, 2026
Dear Mubarik
We are truly sorry for the unpleasant experience you have encountered.
When new‑received glasses fail to deliver clear vision, possible causes include issues with your supplied prescription, ill‑suited frames, or rare manufacturing faults. Every finished pair keeps processing logs and undergoes pre‑delivery quality checks, so production mistakes can be easily ruled out.
We needed relevant information from you to identify the root cause and resolve your matter efficiently. We apologise if these requests caused you trouble.
Our return‑refund policy is publicly available on our webpage. Prescription glasses are custom‑made high‑cost goods. Customers are required to cover return postage and partial handling fees for non‑quality returns.
We have escalated your case for a thorough re‑examination. Once we work out what triggers your wearing‑related trouble, we will offer you a reasonable solution.
Please do not hesitate to contact‑us if you have further concerns via email [email protected].
Best wishes，
EFE Customer‑Service Team
M
M
CHEAP CHINESE JUNK
CHEAP CHINESE JUNK! DO NOT PURCHASE FROM THIS COMPANY!
I purchased the insurance coverage and they don’t honour their part of the agreement even though I paid extra for Seel Worry‑Free Delivery® coverage, which explicitly includes defective or poor‑quality items. Despite this, I have still not been provided with the required return instructions.
Response from EFE GlassesJul 25, 2026
Dear Customer,
We are truly sorry to hear you are dissatisfied with your order.
All our prescription eyewear is manufactured strictly according to the prescription data you provided at the time of purchase. We stand behind our product quality: we require objective test evidence and supporting documentation to confirm any manufacturing defects before we can process related claims. Simply stating that the items are poor quality without supporting verification cannot be recognized as a valid quality issue.
Regarding the Seel Worry-Free Delivery coverage you purchased, the relevant terms and claim rules are administered directly by Seel. We have been ready to coordinate to resolve your concerns, and we welcome you to contact us to discuss the proper procedure for submitting valid evidence.
We hope we can have a chance to communicate and resolve this matter properly.
Please feel free to reach us via email at [email protected] if you have any further questions.
Best regards,
EFE Glasses Team
PG
Paul G.
They are not to be trusted they scammed…
They are not to be trusted they scammed me out of my prescription glasses and money. It is not a legit company it's a China company that is not even helping me with a refund or find my glasses.
Response from EFE GlassesJul 20, 2026
Dear Paul
We are so sorry to hear that.
We have located your order #260630010645 under your name. According to logistics records, the package was successfully signed for on July 13.
If you confirm you have not received our previous message, we already offered a solution to you in our earlier correspondence—did you not receive that message? We have resent the email to you just now.
Please rest assured that we will never refuse to resolve your problem. EFE Glasses is a well-established eyewear brand with a long history, and we stand firmly behind our product quality and customer service.
We sincerely apologize again for the unpleasant shopping experience you’ve had.
Please feel free to reach us via email at [email protected] if you have any further questions.
Best regards,
EFE Glasses Team
MS
Mark S.
Look elsewhere.
I purchased a pair of prescription glasses and was pleasantly surprised when they arrived a couple of days quicker than I was expecting. Unfortunately, the prescription is incorrect, rendering them unusable for me. The view through the right lens is just blurring, but the left lens is way off- I can't make out anything. I contacted the company the day that my glasses arrived to make them aware of the problem. I have exchanged several emails with them at this point and the company steadfastly maintains that there is no defect in the workmanship, despite the fact that I can not see through them. This was a back up pair and I have crystal clear vision through my primary pair. The company's ads maintain that it offers a money back guarantee, but from my experience that does not seem to be true. Based on my experience, I would recommend not doing business with this outfit.
Update: You will see in the company's response to my review below. I sent the photo that they are requesting to them 2 days ago. I have also informed them that my primary glasses were made with the exact same prescription and they work great. Obviously, they didn't bother to do any investigation before responding. Certainly, not what I would consider reasonable customer service.
Response from EFE GlassesJul 14, 2026
Dear Mark
We are truly sorry that you are unsatisfied with your glasses.
Let us clarify our return‑refund policy for you. Prescription glasses are custom‑made products. For returns without manufacturing defects, you may send the item back, yet you need to cover return shipping costs and partial service fees. Our full terms are posted on our website: https://www.efeglasses.com/return‑and‑refund.
Regarding the blurry‑vision issue, possible causes include inaccurate or expired data on your physical prescription sheet. In addition, please send us photos of you wearing the glasses so we can check whether the frame fits your face well. If you purchased progressive lenses, improper frame size will also result in uncomfortable eyesight even with correct lens parameters.
Please rest assured we will try our best to settle this issue properly. Feel free to email us at [email protected] whenever you have questions.
Best regards,
EFE Glasses Team
---------------------
Updated：
Dear Mark,
You misunderstood us.
Immediately after replying to your review, our specialist emailed you.
We re‑evaluated your issue and provided a new solution.
As we stated in our initial reply, we will do our best to resolve your problem.
Please check and reply to our email promptly.
We sincerely apologize again.
EFE Glasses Team
CD
Christian D.
Do not buy!!
They sent me two pairs of glasses with the wrong prescription. Frames are incredibly cheap and plastic. I asked for a return and they said they need a copy of my prescription, a selfie with the glasses on, and other things. What the heck? Just give me my return label. Do not buy!!! They will mess up your prescription and make it almost impossible to get a return started.
Response from EFE GlassesJul 12, 2026
Dear Christian,
We sincerely apologize for your unpleasant shopping‑experience.
We ask for your prescription copy and selfie with the glasses only to pinpoint the root cause accurately. Sometimes mistakes come from doctors’ incorrect prescriptions, self‑entered wrong values or expired prescriptions submitted by customers. For progressive lenses, we also need to check whether the frames fit your face properly and confirm your wearing position, since progressive lenses have strict requirements for frame sizes.
Once we confirm what caused this problem, we will offer you a proper solution without delay. Feel free to email us at [email protected] if you still have concerns.
Best regards,
EFE Glasses Team
JB
Jeff B.
Return policy is brutal. Avoid this company.
The frame I purchases didn't allow for progressive lenses. I missed this and ordered. When I asked about return, they offered $39 on a $120 pair. After back and forth, they offered a discount for another pair. The glasses sent are NOT the glasses ordered. No recourse. Wasted $200. Terrrible
Response from EFE GlassesJun 17, 2026
Dear Jeff,
We are truly sorry to hear about your frustrating experience with our order, and we sincerely apologize for all the trouble this has brought you.
Could you kindly share your order number and registered email address with us? Our dedicated team will thoroughly re-investigate every issue you described.
If we confirm this is caused by our product or service error, we will take full responsibility for the whole matter. We always strive to treat every customer fairly, and we will never allow any customer to receive unfair treatment from us.
Feel free to contact us via email at [email protected] anytime if you have any questions.
Best wishes，
EFE Glasses Team
