MeMommy
Frustrating for the purchaser
Ordered (one yr. subscription) on Jan. 4 for a birthday on Jan. 14. Website said allow 5-7 days. First box did not arrive until February. Now mid-month and February box has still not shipped. Seems monthly boxes should ship at the beginning of the month, not the end. Also, website is not user friendly. Hate having to check my email for a code EVERY time I want to look at my account. A username and password would be so much easier. Order info does not give shipping information or tracking information. Just “upcoming” and “past” orders. The first shipment my granddaughter seemed to enjoy the contents, but as the person ordering and paying for it, I have not been very satisfied so far.
Response from edZOOcation®Feb 19, 2025
Thank you for your feedback, and we sincerely apologize for the delays. A supplier issue impacted our shipping timeline, but we’re working diligently to ensure all delayed orders, including the February box, are shipped this week. We also appreciate your input on the website experience and will share it with our team for future improvements. Tracking details are sent via email as soon as your package leaves our warehouse, so you should receive them soon! Lastly, we’re happy to hear your granddaughter enjoyed her first box, and we truly appreciate your patience and support.