Nicole R.
This company is either a scam or just a…
This company is either a scam or just a bad company with crappy customer service but I have yet to receive a box it’s been almost a month and I have tried multiple times with no success to get in touch with someone. I’ve read about a lot of other people complaining about the same thing. I really hope I’ve not been scammed but have canceled my subscription today. What a waste of money! Reply: it won’t let me reply to you but I have called that number multiple times and keep having to leave messages no one has ever called me back and I’ve received no emails! I’ve read multiple people’s reviews of your company and am not the only one complaining about your customer service. There have been a lot of people who say they never received a box also.
Response from edZOOcation®May 17, 2024
Hi Nicole, We are truly sorry to hear about your experience and apologize for any frustration this has caused. We understand your concerns and want to assure you that we are committed to resolving this matter promptly. We have already reached out to you in several settings to address the issue, but it seems there has been a communication gap. Could you please check your spam/junk folder to ensure our responses haven't been missed? We want to make sure you receive the support you need. Rest assured, our goal is to provide excellent customer service and deliver the educational experience promised. We apologize for the delay in your shipment and the inconvenience it has caused. We are working diligently to ensure this doesn’t happen again. Please contact us directly at (424) 218-6132 so we can resolve this issue for you immediately. We value your feedback and appreciate your patience as we work to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. Best regards, Jenny C. edZOOcation Team