Benjamin
below average experience.
Well for starters I was forced to buy more product because my first order was missed by a day. Then this order was 5 hours late. And they couldn't be guaranteed to arrive at my new location the day after. So basically i purchased more of your product because the first order never came. That is a wonderful business model. I'm in sales and if I sold something to my customer, then turned around and said you aren't going to see your product or service now so buy some more they would historically laugh me out of the building. All of this said, Kirk and Carlos are fantastic with follow and communication. The cusomter service was great. The execution was extremely poor.
Response from eDrugstore.comJan 4, 2017
Benjamin, First, I want to apologize for this last order that was delayed by days due to FedEx and their poor delivery attempt before Xmas. They completely failed to live up to our high expectations of their next day delivery service. I see a mountain of notes on your account. I see 2 additional attempts to reroute your package so that you had a shot at it being delivered, but to no avail, it didn't arrive. We also tried to send a back-up order to facilitate your receipt of the product...no luck with this on time delivery either. Well, you can't say, we didn't try to accommodate the order! I am not certain that you were charged for the 1st order, since I believe it was returned to the Pharmacy. Fortunately, FedEx rarely misses their delivery dates. You may know this, since you have been our loyal customer since 2008. I hope that we can make it up to you in the near future with our highest discount coupon offer. Sincerely, Jerry R., Media Relations eDrugstore.com