Edloe Finch Furniture Co.Reviews of edloefinch.com

Purchased $3000 worth of furniture in may 28th 2021. Quoted shipping in 3-5 days. I was delivered half of my furniture and half of someone else’s furniture 3 weeks later. I have had 3 incorrect deliveries attempted to me since. I still do not have my whole couch. Am now told it will not be in stock until the last week of October and then has to ship to me, meaning I’ll have it in November. Was offered a $300 credit, and told there is nothing else they can do. I signed a year lease for an apartment and won’t have furniture for 6 months of it. Horrible.

I ordered a matching chair with ottoman. There were no expectations set that this would have a delayed ship date (even STILL on their website they say "Shipping transit time is, on average, 5 to 14 business days"). 1st ship date came and went. I waited an extra 10 days before reaching out. They let me know they were experiencing shipping delays and to expect a shipping date another few weeks out (a month after the original). This 2nd ship date came and went. I reached out again 5 days after. They told me wait another 10-12 days and to split up my order to make it arrive quicker. I agreed to split the order into two shipments. Ottoman came, then chair took another 2-3 weeks to arrive. Once inside, the chemicals gave me such a bad headache and sinus pressure I had to avoid sitting in that area. I reached out to return with their "NO QUESTIONS ASKED" policy, and they told me they would only accept the chair, not the ottoman as it had been past the 30 days. Customer rep also claimed that the chair and ottoman had always had separate ship dates and that the delayed ship dates were the original ship dates so "I knew all along how long it was going to take". Absolutely RIDICULOUS.

I was so excited to finally get my pretty couch, but for the amount of money I paid, its pretty much a SCAM. I ordered the green velvet couch at the end of may and never received a word until July. (Looks like its a common theme in this review section.) Finally, they told me about a timeline of when it can be shipped and that I may need to be present to take delivery of the item. This is when it started to get messy... I asked for it to be delivered on a Thursday they offered to call me back. I never got a call back from the shipping company. I called again to check in and they promised to call me back again. I never got a call back again. It just took me a third phone call and to be extra rude and assertive to finally got an answer the third time and 30 mins on hold that they can not ship on a Thursday. They offered me the Monday 20th of July at the earliest. They will give me a timeline and a call as to what times they will be delivering, which they did. So the 20th came and they called to tell me they will drop it off between 2-6 pm (a large gap of time) and they will also call me 30 mins ahead. These are normal large shipment protocols... if they actually followed through. The time came; no one called, or updated me, or warned me that there are delays until I called in to see what is up. Its almost 7 pm... they told me it'll be shipped between 7-8 pm. No one called me so I called in again. I'm annoyed at this point as to where my item was. They apologized that my couch never came. The earliest they can now drop it off is Aug 2nd which was unacceptable. THAT IS LITERALLY 2 WEEKS FURTHER! Again, calling and being assertive and extra rude; the earliest they can do delivery is July 27th and they promised to also help with bringing it up the stairs. That's great since I live alone I would need a hand up a flight of stairs. The big day finally came and I was waiting for a call from Metro shipping for that timeline. I heard nothing. Except for a text that came from my neighbor downstairs that a large box is just sitting on the bottom of my doorstep... no calls from Metro company, no follow up, no voicemail, no warning. I'm angry at this point and call the dispatch line from work. They said my couch should be on its way when apparently its at the bottom of my steps already? I disclosed to them that I have a large box just sitting there, shouldn't I have signed something? Further calls and cursing out the whole delivery team of what just happened and their lack of communication. I come home to no box at my footsteps. I call the dispatch company about the whole thing and they said that if I was not there to sign anything or take delivery they should've taken it back into the truck. So did they take it back before I came home or did somebody just took it off my door step? Now no one knows especially Edloe finch where the box is. They said that I have a box, but where? I came home with it not being at the bottom of the stairs. Is it now my problem that my couch has possibly been stolen and that the delivery company just left me screwed over just by dropping off such a large and obnoxiously big box at the bottom of my steps? I'm so angry because I just paid this much money and I have no couch. I just want my refund. They are emailing me now saying that I confirmed that the box was delivered but if I want a refund they need the item boxed and the way it was. How is that possible if I never came home with the delivery actually there and my neighbor just told me it was sitting there when they were on their way to work. This is all chaotic and a huge loss of $1000 dollars. I have blasted them via email and there is zero accommodations for their mess up.

I ordered a couch in June. It is now the last day of July and still have not received the order. The company sent the couch to a 3rd party shipping company who has had it sitting on their dock for 3 weeks and refuse to ship it. I reached out to Edloe Finch and they offered a 50$ refund, but if I wanted a full refund I would have to pay for a re-stocking fee since they already gave it to a 3rd party shipping company. I dont even expect to receive the couch and just like everyone else posted. DO NOT TRUST OR BUY FROM THIS COMPANY

Have not received our couch yet?? They said they dont have access to track our couch… NOT SURE IF THIS IS LEGIT BUT WE SPENT $1000. WE NEED OUR MONEY BACK NOW

Saw an ad for an Edloe Finch. Went to website and read about a retired NFL player and wife who founded company and was based in TX. We did NOT want to order from China. Ordered bed on 4/15/21. As of this review (7/21/21) still have not been able to receive. No live person, emails are answered by a Filipino customer service agency. Calls to their "delivery partner" is also answered by a Filipino call center (evident by accent and broken English). Ordered because we wanted to support a local American small business but have yet to have contact with anyone American. Bigger issue is that we are four weeks past our estimated delivery date and still don't have our bed. Currently sleeping in our new home with a mattress on the floor. Do not recommend this company from a false narrative perspective and also terrible shipping and customer service.

I would leave a negative star review if I could, Edloe Finch has the worst customer service I have ever encountered. I ordered a couch in the beginning of May and didn’t receive anything until the middle of June. I didn’t even receive my full order, the couch was supposed to be delivered in two parts and I only received one. What was delivered was very badly damaged; large tears and scratches all over the cushions. There was no protective covering on anything while the box looked like it had been through a war and just taped back together again. There were cushions sticking out of the corners and skid marks on them from delivery. Trying to get any help from Edloe was like pulling teeth. After several emails, they finally agreed that our order was in fact damaged and incomplete (they only needed 20 pictures for proof), they said they would send a replacement couch. Of course, they were out of stock but we’d hear back on 7/4. It is now the 20th and they won’t respond to any emails and I still have no couch. Oh and when I tried to just cancel the order and get a refund, I was told that I would be charged about $60 to return what little I received and it’d be deducted from my refund. That makes total sense.

Products are not good quality, items arrive damaged, shipping takes forever, and white-glove service is a joke. We've had countless issues, and they can't own up and cover the shipping cost to return the items. Please FLOOD their social media with these comments.