EditorialistEditorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kassiecove
Fast response and solution 👍🏼
Response from EditorialistFeb 9, 2026
Hi Kassie! Thank you for your kind feedback! We’re happy to know that you received a fast response and a helpful solution. Providing efficient and reliable support is always our priority. If you need anything else, feel free to reach out anytime. We truly appreciate you taking the time to share your experience.
Jess
The 2nd party sent me the wrong item and the return is pending their approval.
Response from EditorialistFeb 5, 2026
Hi Jess! Sorry about the mix-up! The return is pending approval as part of the return verification process. We’ve sent you an update via email and are following up to get this resolved as quickly as possible. Thanks for your patience!
valerie B.
Hello I placed an order for a Polo Play Large Leather Tote Bag in Cherry color a hard to find bag. It shows my order has been confirmed and the full purchase price has been deducted from my account. I have been trying unsuccessfully to reach someone regarding this issue so I know what is happening. My name is Valerie Bailey and The shipping address is 720 Belshe Ave Willow Springs MO. 65793. I sure would appreciate a reply from someone.
Response from EditorialistFeb 4, 2026
Hi Valerie! Thank you for reaching out. For your safety, please avoid posting personal details, such as your shipping address, publicly. I’ve just reached out to you via email. Please check your inbox and spam folder so we can discuss this matter securely through our official support channel at [email protected]. We look forward to resolving this for you quickly!
Elizabeth
Incredibly on top of the communication. They have been great throughout the whole ordering process. I was even given a mini refund due to miscommunication. My coat said no duty/fees at checkout but then I received an email saying there would be a fee. The entire Editorialist team (and I emailed with several people) were very efficient and helpful. Pleasantly surprised and will definitely shop with them again.
Response from EditorialistFeb 4, 2026
Hi Elizabeth! Thank you for your feedback. We’re glad to hear our team kept you informed and could assist efficiently throughout your order. We appreciate your kind words and look forward to helping you with your next purchase!
David R.
I hadn’t noticed the shoes were final sale. The reviews I found for those Lemaire shoes said they tend to run large and buyers should consider sizing down if they wear half sizes. I stuck with my regular size 43 and they actually run small. Much less room than a normal 43. I wish I had known that before purchasing. I like the shoes but I need orthotics for a foot problem and these are too small to fit them which means I’ll only be able to wear them on occasions where there’s not much standing or walking involved. In any case, the reviews were misleading.
Response from EditorialistFeb 4, 2026
Hi David! Thank you for your honest feedback. We’re glad you like the shoes, but understand the sizing issue and the inconvenience it caused. We appreciate you sharing these details as it helps us provide better guidance to future customers. We hope to offer a smoother experience next time!
Peter M.
Experience ordering and delivery was timely and updates were helpful
Response from EditorialistFeb 4, 2026
Hi Peter! Thank you for your feedback. We’re happy to hear your order and delivery went smoothly and that the updates were helpful. We appreciate your support and look forward to serving you again soon!
Jawaan W.
Shipping was fast and easy. Just didn’t like duties weren’t included. Great shopping experience otherwise.
Response from EditorialistFeb 4, 2026
Hi Jawaan! Thank you for your feedback. We’re glad the shipping was fast and that you enjoyed your shopping experience. We appreciate your suggestion about including duties upfront and will keep it in mind to improve. We look forward to serving you again soon!
Tee W.
My order went very smoothly. I am very pleased with my purchase. It was delivered quickly & efficiently.
Response from EditorialistFeb 4, 2026
Hi Tee! Thank you for your feedback. We’re glad your order went smoothly and that you’re happy with your purchase. We appreciate your support and look forward to serving you again soon!
