EDF EnergyReviews of edftrading.com

EDF supplied my energy back in 2017, never had issues then, however I returned recently and lasted with them 1 month. The problem started with a gas meter reading, they would not accept my actual reading and believing it was higher, so then they annoyed me with smart meter installation and repeated reminder letters to submit reading and to take a smart meter, so I had a read if reviews on trust Pilot and other people had the same experience, I made my mind up to find an alternative energy supplier. Very poor communication between uk based call center and a Asia based office dealing with calls.

This probably wont stop EDF from getting more customers although I hope they don't. Before and during covid I was working as a smart meter engineer and around this time I was also an EDF customer. When I tried to switch suppliers, EDF tried to rob me blind by extorting almost £3,500 pounds from me after failing to switch me from a 2rate tariff to a single rate tariff. Doing what any concern customer would do, I took them to the ombudsman to get them to reduce the amount they tried to charge me, to my dismay, I only received a £500 reduction in bills which says a lot about our regulatory ombudsmen. However, EDF has stooped even lower by blocking me from ever working on an EDF contract as a smart meter engineer. As one manager (Wayne) told me, when my name was put forward to EDF they didn't think I was a suitable candidate because of taking them to the ombudsman.

They promised a cheque was processed and sent. Then it did not arrive after 15 days. Ive received mail/post from them with no problems having been a domestic customer for 4 years, now they say they sent cheque to wrong address. I suspect they are holding onto many refunds to gain financial interest for their profit. 1nc again they say cheque is in post, only after I told them that I have started a complaints procedure to an 3rd party for investigation. Shat their sel. 😜.

The issue started in July 2021 when I closed my account with EDF and switched to British Gas. My final EDF bill to 30 July 2021 was a credit of £4,578.29 which is still outstanding. The EDF meter was removed in July 2021 and I have been paying British Gas for electricity since November 2021. This was not a rocket science issue and should have been resolved within 24 hours. From April 2023, EDF then started sending Debt Collection Letters threatening Court Action unless we paid £7,219.76 for a new EDF account which they opened - a/c 671 181 230 300. After many months of correspondence and phone calls with the EDF Customer Services Team, they were still unable to resolve this issue or escalate it to a responsible person to finally come to a resolution. We have even resorted to sending them a photo of the British Gas meter outside our house but I was told the EDF account is open and had to be paid. Despite this, they still sent a threatening Court Order. Eventually after EDF harassing my wife and I for the last 4 months, EDF eventually wrote saying they had erroneously created a new account for the property in our name. EDF are hiding behind a failed process system where the left hand has no idea what the right hand is doing. We don’t accept that our complaint has been dealt with professionally despite EDF being supplied with a timeline of correspondence and events. We have followed the complaints process and as recommended, finally wrote to the CEO, Simone Rossi on 30 March and 11 April 2023. As of today, we still have not had a reply to 2 emails, not even an acknowledgement from Simone Rossi. For the last 21 months, we have been put through the ringer and passed around by the EDF Customer Service Team - they have been negligent in their support to an elderly couple. Their lack of company process has drained us of any hope of a resolution. Both my wife and I are managing medical conditions and due to the toll this has taken on my health, I have had to have my pacemaker assessed. We are of an age when receiving threatening letters for a debt we don’t owe is unhealthy. On 12 May, we received a cheque for £5,212.53 without any correspondence explaining what the amount relates to or an apology from the CEO, Simone Rossi. Apart from that, we should be compensated an additional sum of £7,219.76, which is the amount EDF and their debt collectors were claiming we owed from non-usage of EDF electricity from a non-existent meter. On 23 May 2023, EDF have sent us a new bill for £766.10 stating we have a new balance on our original account number. The CEO, Simone Rossi or management have not taken ownership of this issue as a whole. The saga continues with EDF failing to follow a professional process. On 26 May 2023 - EDF sent another bill for £1,170.10. Further harassment and stress for us. CEO Simone Rossi obviously has no idea what goes on in his company. EDF website states: ‘Our CEO, Simone Rossi cares about your issue. If you’ve already asked your complaint handler to escalate your concerns and are still not happy with how things are going, get in touch and Simone will work with his senior team to put things right.’ The complaint handler has not rectified this issue and no one is working to put things right! EDF a disaster as a company and does not care about it’s customers.

If I could give EDF no stars I would. Appalling customer services, an app that doesn't work properly and they have the wrong email address to contact them. Plus have applied to have my direct debit reduced by £40 a month only to be told the computer says no. Avoid at all costs

This company don’t deserve any stars!! I’ve paid them nearly £1000 since October and they are saying I still owe £227 on final bill. They also don’t take the government funding into consideration when giving your final bill so even though they are giving your £66 back every month. They are billing it back off you on your final bill. I have been so upset about this and it has completely stressed me up purely because the amount of money they have taken and still asking for more! Disgusting company

They don’t deserve any stars. We left edf in Jan this year gave a final reading an paid the final bill. Since then we have received another bill with meter readings( they claim are readings not estimates) that we will reach at some point in the future. This morning received a letter from their debt collectors for an amount never billed. Rang the number on the letter was connected to someone in South Africa with poor English and so much background noise I couldn’t hear her. Put phone down and rang the same no again and was told I’d got wrong dept ring a different no.did that and got a fella who then transferred me to a different lady who knew absolutely nothing and got nasty with me so I gave up. AVOID these clowns at all costs !

This company is absolutely appalling. My Mother in Law passed away, she was living in her own house! But somehow this stupid company moved my wife into her old house and has started billing her!!!! I telephoned EDF about this error after receiving a bill, and yet another bill has arrived for her at our own home. This is a serios bereavement nasty, something my wife could do with out. They owe my mother in laws estate over £259, is this a cack handed way of trying to get out of paying mother in laws executor, my wife. Absolutely appalling behaviour. Some in Government should censure this appalling company.