EDF EnergyReviews of edftrading.com

Absolutely horrible company to deal with in terms of customer invoicing and complaints. Never able to clarify on the bills they charge! Then we have to call them to sort their mess! I am so annoyed with this provider, it is sickening to deal with every time - stress, anxiety and emotions.

I have no gas I reported it to EDF energy I have a smart meter.I reported there is no reading of energy on the gas meter .I have talked to agents on their watts app I was promised an appointment for an engineer would visit and sort out the problem.Their is a lack of communication.Take the smart meter out .I have had no problems with energy to my property in 15 years with the how it was before this smart meter was fitted. Steven McKinley 2 Alpha Court Kempston MK427BX

This company has lost it. 9 complaints raised and still massively over charged. Avoid do not use. My issues have been outstanding 12 months and I have had 3 new smart monitors 2 new gas metres and paying over £300 a month despite not being in the house for 3 months. Absolute inefficiency and cock up however I try and tackle the process. No good at call centre operatives level, no good at team leader level. No good even with the senior area engineer in attendance. Still they have credited me £150 for 3 missed appointments however there never was an appointment on the days they credited me for so no idea what the bleep bleep is going on at their end either . Absolute total and complete incompetence

Appalling customer service from this company, my Mother passed away in January and since March I have been waiting for the refund from her account to be sent to me. I have spoken to nine different people and each one tells me the cheque is on its way! It was logged as a complaint in June and the email address they gave me to follow this up on you get no reply from. You get eight weeks following logging of the complaint before you can escalate this, so my next port of call will now be the energy ombudsman.

Checked my bank this morning and EDF have tried to take £323 that's more then the agreed amount sending me into overdraft and the bill wasn't e en due yet avoid if possible.

Had a smart meter installed recently, then on Friday an EDF Engineer called to say my smart meter had been installed by a sub contractor and he needed to check to see if it had been installed properly. After 10 mins of tampering with the meter he said "yes, everything is fine" then left. From that day onwards my daily costs went up by around £1.75p per day. That is an extra £60 per month. I believe they lied and cheated me to deliberately gain extra money. Will never use EDF again.

EDF Smart meter is charging me for my own energy generated by solar and battery energy!! You need to stop capitalising! I have been on the phone to EDF for over an hour with no help or support. To be told if I want the smart meter removed it will cost me £80. You offered me the smart meter for me to get your cheaper solar rates but you have now tampered with the system to benefit you. You offer me no commitment to reverse the charges on my energy either.. I've requested an engineer today but been told no appointments are showing yet for me . I am appalled with the service!

EDF wrote to me in June 2023 saying I needed to have a smart meter installed to retain day and night tariffs. I reluctantly decided I needed to do this and rang them a few days after receipt of the letter. Staff helpful and charming ( I think) but because of the appalling noise from their call centre I could not actually hear anything that was being said to me. Since then I have been recovering from surgery and decided today to try again. Once more I just could not hear what was being said and when the operator went silent inputting stuff the noise was unbearable. I had to terminate the call again. They asked for my phone number but no one has had the common sense to ring me back. Is it beyond EDF to answer calls in an environment where their customers can actually hear what is being said to them? The problem is their end, not mine. I am not hard of hearing. The only explanation I was given (incredibly) was that a lot of their customers are deaf so many of the operators need to shout loudly! Please EDF do something to reduce the noise and stop antagonising your customers by getting them to call a number where they cannot hear your staff, PS I want a smart meter. I cannot arrange it. What are you going to do it about it? I want this done before you cancel my day and night tariffs.