EDF Energy is an integrated energy company in the United Kingdom, with operations spanning electricity generation and the sale of gas and electricity to homes and businesses throughout the United Kingdom.
EDF Energy (edftrading.com) has 81 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Uche O.
This company is very bad. Avoid them or switch supplier. You will immediately see the difference when you do. Almost as if they install faulty smart meters which enables them manipulate numbers and subsequently blame it on the meters. Ultimately the ombudsman can't help you when that happens.
oldkiwikid
EDF ARE A FRAUDULENT, MANIPULATIVE AND CORRUPT COMPANY THAT THE OMBUDSMAN SERVICE, IN FACT AN DEED, SUPPORTS. AS THE OMBUDSMAN DO NOT WANT TO MAKE EDF COMPLY WITH THEIR RESPONSIBILITIES IN LAW. THE PERSON [COMPLAINANT] IS TREATED AS A FALL-GUY IN THIS "FAR TO COSY AND CORRUPT REGULATIVE RELATIONSHIP" - WHERE THE BILL-PAYING PUBLIC IS BEING DECEIVED.
Customer
Absolute sham of a company!! Taking credit from my account for bills, they cocked up and refusing to pay back! Am now looking at going to the energy ombudsman. I will fight this until the end. I cant leave because my exit fee is £400!! Which is disgusting :@ stay away from this company!
Emily S.
We have had a terrible experience with EDF. Our electricity metre box caught fire and could have caused a severe house fire. EDF customer services have been unsympathetic and actually rude at points. Almost 4 months later and we still have a temporary metre in place. We've been passed from pillar to post and keep getting generic "copy and paste" replies from this company, with no real updates or solution. The whole experience has been extremely disappointing and stressful.
Martin
Money grabbing liars, supply nothing other than a bill, lies about meters, the only increase is in profits that they announce
Pamela
After writing texts and numerous phone calls, still waiting for a new prepaid gas card 3 weeks after having my meter reset. The amount on the meter is running out and we will once again be left without heating and hot water. Yesterday I was given 2 ITF codes to get my details onto a blank card, insert it in the meter to get it activated then use the second ITF code to get £10 pounds transferred on to which I had topped up on my old card, which the meter did not accept, and none of these transactions have worked yet again.
Mrs M.
Disgraceful customer service, appalling treatment, bully boy tactics praying on the elderly and vulnerable (recently widowed). After being a loyal customer for 20 years the request to change bank details (following the death of my husband) was not an option without changing my tariff which of course only EDF benefited from, and led to EDF withholding two months solar panel income owed legally to myself.
Paul
I gave EDF only one star because that’s the lowest I could give. I am in my third year of fighting with EDF to sort out my smart meters. Still they are not working. They can’t put the correct readings for my electric on my bill even after I have told them. This as it stand is costing me more money from when the price went up in January. I must have had every engineer around come round my house to sort the problems out. The ombudsman has been involved which has cost EDF. Soon as that problem is resolved then the smarts stop working again. The left hand definitely does not know what the right hand is doing. They have 3 weeks to sort out the current problems with the smart meters. Then back to ombudsman. I am a disabled pensioner and it’s unbelievable the way that I am being treated over this.
