EDF EnergyReviews of edftrading.com

Lies Lies Lies took over a business unit and EDF keep stretching the dates, making excuses allowing us to leave (never mind the £2 per day standing charges!) Never had these tactics from any other energy company

I want to share my experience with EDF Small Business. As my retail unit did not require a gas supply and I was paying a standing charge I asked EDF on the 3rd Sept 2024 for my gas meter to be removed and the gas to be disconnected. They informed me that I had to have a Gas Engineer to disconnect internally up to the meter. In readiness of removal as the meter is situated in the front shop window which needs to be removed for the refurbishment. I contacted customer services and the person that was dealing with arranging the disconnection was Reem. By the end of September no appointment had been confirmed so I called again early October and raised a complaint. End of October still no appointment so after calling in November, December and January still no further clarification. At this stage building works to my shop came crashing to a halt as the contractors could not complete any further works until the meter was removed. I explained this to customer services, they apologised despite nothing happening . The customer service adviser Reem does not return my calls or emails me when I ask via the call centre. I asked to make a complaint, but with EDF you can’t raise another complaint if you have one on going even if they are not actively dealing with your first complaint. How does that work? I’m being charged a standing charge for a gas I don’t require and they won’t remove plus works to my shop have now stopped which financially is costing me money by the week. Thinking that I will take matters into my own hands I contact SGN the gas supplier for this area. SGN inform me that that they can only cut the gas but are not allowed to remove the meter. I’m at the mercy of EDF to remove the meter. To add insult to injury I had a call from an EDF engineer on the 14.02.2025 stating that he was outside the property and was instructed to fit a smart meter. He explained that taking out the existing gas meter was easy enough to do but he was only instructed to fit a new smart meter. Can you believe it! To summarise I have been waiting for a gas meter to be removed for over 6 months. I’m being charged a standing charge for a meter I don’t require and my shop project has ground to a halt because the meter is now in the way of works that need to be carried out. EDF, if you are reading this you should be ashamed. My complaint number is follows 240476. This is the only way I hope that I can communicate with EDF Small Business!

Please customers don't do this I only got back less than half what they said was free it's an absolute rip off so my bill was way higher than it would have been because they said I had earned free electric so obviously I used more on the free sundays than I would have normally..don't do this edf are conning there customers also they have bad reviews regarding there billing and ripping people off..please get away from them ..

I observed that my bills for December 2024, which I paid through two standing orders, were not reflected in my account. Therefore, I reached out to customer services on 2nd January 2024, and was informed that EDF Energy had changed their bank accounts. The two payments I made on 20th and 27th January 2024, amounting to £160, are currently being held under their old banking details and are pending. To date, I have not received any written notification about EDF changing their banking information, which has caused me worry, distress, and emotional turmoil, especially as bills and the cost of living hit record highs. We are expected to trust these energy providers, but I have lost all faith in them due to this being the worst customer service experience I have encountered in ten years. I have also written to EDF Energy and the energy regulator after receiving letters suggesting that if I am having difficulty paying, despite having been on standing order for over a year, they cannot deploy a team to investigate why I automatically stopped paying via standing orders in December. They seem to assume it is the customer's fault rather than considering it could be an error on their part before sending letters demanding payment. They should verify that customers using standing orders are not facing issues due to their banking system changes. I am extremely annoyed, frustrated, upset, and appalled at how they treat their customers. After ten years of loyalty, I am considering switching providers, as loyalty no longer seems to benefit customers with these types of companies. I will definitely be monitoring my bill more closely, especially since I have recently taken on the Sunday Savers feature, and I will check to see if the credits are applied to my account. I am very dissatisfied with the level of customer service from EDF Energy and will escalate my complaint to Ofgem.

The format on EDF bills is confusing, but I believe I have been overcharged by EDF. 20 days ago I wrote a formal complaint letter to them, highlighting the issue. I have yet to receive a reply, but I have been sent a letter that states I was recently sent a bill for £66 (which I was not!), and that I have 7 [sic] days to pay before I receive a £10 charge added to my bill. This letter has been backdated five days, giving me no opportunity to pay this fabricated sum. EDF: You need to stop billing the account to examine the overcharging first, before sending out letters with untrue content. At present it feels as though you're fining me for something I have paid, or not been billed for. I've asked for a deadlock letter, and I've written to the Ombudsman to see if there is anything that I can do first. I hope he/she has a good look at the backdating of letters, the overcharging, the failiure to send things that you say you've sent...

If you value your time, money, and sanity, avoid EDF Energy at all costs. I’ve been dealing with them for 14 months since moving into my property, and despite countless calls, emails, complaints, and even involvement from the Ombudsman, I still haven't received a single energy bill. Yes, you read that correctly — 14 months! Their so-called customer service is beyond appalling. I’ve been promised resolutions time and again, yet nothing changes. They can't even update my meter, which means I’m trapped and unable to switch to another provider. EDF's lack of accountability and basic competence is staggering. I’ve been trying to pay them for my electricity usage, but they seem completely uninterested. The idea of being hit with a massive backdated bill whenever they get their act together is infuriating. Spare yourself the headache and take your business elsewhere.

Hi EDf, why so hard to contact to you? and why not sending me the accurate and correct bills? what is the problem of this company? is this EDF company going be collapse? Not possible to contact on the phone, not possible to create account online, no response on the email, so why should I keep this eDF? I am willing to create online account since the last 3 months, I have to change my name to my tenant. What you provided account that doesn't accept to create account. I am a loyal customer of edf, it's being a home 14 years and second home since 10 years but for this time is worse ever. my account no: A-2BD8EB80 59 Beaver Lane, TN23 5 NU ABOVE ACCIUNT NUMBER IS NOT ACCEPT TO OPEN ACCOUNT, please send me correct formet account or send me final bill. Kind regards, Biswasdip 07454496699 I STRONGLY NOT RECOMMEND EDF ENDRGY.

I switched to EDF energy for our business gas supply effective Jan 24, despite telling EDF that I already had a smart meter which had been validated by their own engineer, I was called 7 times telling me I needed a smart meter, I eventually agreed to an engineer visit and no surprise he told me I already have a smart meter. My bills have been estimated with money being taken from my account, this all started around May time and to date has still not been resolved , its almost impossible to speak to anyone within EDF, the Bill's are wholly inaccurate, I have sent emails, and photo's of the meter, I have called multiple times to customer services, I have even used there what-apps communication tool all without making any forward progress. I wrote to the CEO of EDF a Simone Rossi on 24th June and to date not even had a response of any kind, EDF are incompetent, unprofessional with a complete disregard for their customers, if you cant even get a response from their CEO then what hope can you have, my next alterative is to write to the energy ombudsman, I would strongly advise avoiding this company. Mr Rossi, you really need to take action and sort out the appalling service levels being experienced by your customers.