Sally B.
I have ordered essential oils from…
I have ordered essential oils from edens garden with no previous problems. UNTIL, I ordered in December 2024. I had ordered Tobacco in the past from this company, but what I received this time looked like used motor oil, very thick. I had to remove the plastic ripple to see if there was any oil in the bottle. I contacted the company and was told that some oils become thick. Then I took a picture of the thick substance and sent that to them. I was then told I would have to send the bottle back and if I had used any they would pro rate the amount as a return. First, when I removed the plastic nipple only half the bottle was there, not counting what I poured into a dish to show them how thick it was. So, useless to send the bottle back. I am very disappointed in the company response, the last message said they would not refund anything. Buyer beware and if you were not familiar with essential oils you might think product I received was a normal oil. Very disappointed in this company.