la W.
Virtually Impossible to Reach — Deeply Flawed Phone Support System
I’ve never experienced anything like this. It took me over 2,400 call attempts and 40+ minutes just to reach the initial CA PFL waiting line — only for the call to abruptly disconnect. Whether it was a system issue or something else, it was incredibly frustrating. After that, I was seemingly deprioritized, and despite making over 5,600 additional call attempts and waiting another 3+ hours, I was never able to get through again. When you can get through, the service may be helpful — but the phone system is technically broken. It makes connecting manually nearly impossible and leaves people stuck in endless redialing loops with no recourse.
Response from EddcallerMay 23, 2025
Hi, please email [email protected] to get a refund. We will consider removing the attempts amount to cause less stress for our users. Our system uses a stable system to make calls, not like EDD which is why your call dropped. We cannot fix PFL when they call you directly.