EddcallerReviews of eddcaller.com

Response to EddCallers reply of "please do not create other accounts and try to use our service. We will cancel the account and not provide a refund according to our terms of service" My Reply: And actually changing my fair 2.5 stars to 1 star. With their attitude, I'd give it zero if I could. Wow, this response perfectly illustrates the issue I mentioned in my original review. Instead of addressing the actual problem (a double charge and complete lack of customer support), you immediately jump to accusing me of creating other accounts and hiding behind your terms of service. For clarity: I never attempted to “create other accounts.” I only tried to determine if your system had blocked my number, which it clearly has, by testing it on a second device and a different phone number. That’s called troubleshooting, something your nonexistent support team should have done before permanently restricting access to a paying customer. It’s disappointing, but not surprising, that rather than resolving a billing error and restoring service, your company chooses to deflect, threaten, and silence customers who raise legitimate concerns. A real business stands behind its product, communicates with its users, and resolves billing disputes transparently. Your response says everything potential customers need to know. The service works when it works but if something goes wrong, you’re completely on your own. Original review: I’ve used EDD Caller about 2–3 times, and when it works, it works really well. If I were just rating the effectiveness of the system itself, I’d give it a 5 out of 5. Unfortunately, my last experience was very disappointing. About two months ago, I noticed I had been double charged for a single call. I reached out to the company via email for clarification. They claimed I had made another payment after hours which initiated a second call, but that was not correct. They told me they would refund me, but also stated the charge had already been disputed—which I did not do with my bank. I had contacted them directly first to resolve the issue. After this, they apparently closed out my account, and I’m now unable to use their services at all. To confirm, I tested the system with my spouse’s phone number, which worked fine. However, when I use my phone number—whether on my own device or another device—it does not work. The same device that fails with my number works without issue with my spouse’s number. It’s unfortunate, because until my issue with EDD is resolved, I was relying on this service once a month. The service itself is effective, but the lack of customer support and being blocked for simply requesting a refund on an incorrect charge is unacceptable. I’ve reached out multiple times through their chat system as well as via email, but I do not receive any response whatsoever. For that reason, I have to average out my experience and give this service 2.5 stars.

Fraudulent. Got charged for no service and they said they would refund and do not refund me.

Scammers. Don’t waste your money. The call won’t come through and when you reach out to them they block you or ignore you .my husband waited for his only day off to make sure he had a whole day free to just look at his phone and wait for the call. It ringed once so we tried with my phone number and same thing and literally they won’t do anything even tho they guarantee you will speak to edd. False advertising and disputing with my bank. They tried saying it’s the phones fault but I used them before and it first time never had issues but now ll of a sudden does.