Ecwid by LightspeedReviews of ecwid.com

As an "old" person with limited technology experience, I have found customer support at Ecwid both fast and reliable for my sometimes "probably silly" questions. I have instant site and there have been times when they have helped me navigate some special options and send me coding, as well as explained things I didn't quite understand. I have been completely satisfied with their chat feature, being skeptical at first. Not only do the helpers have cute name (e.g. "Pinky"), which is really irrelevant, they really dig into what is needed and instead of feeling like they have to move on to the next person, they get into the nitty gritty. With other help chats, I have experienced long delays because you can tell they are helping more than one person at a time. Here, it feels like they are right with you the whole time, even if they aren't. They really seem focused on me and my issues when we are engaging. One time, I was being helped for 45 minutes, with issues being resolved the whole time. Having a full transcript of all the interactions sent to email is also so helpful for later. Although this is dated for a specific date, since the date I opened my store they have consistently been nice and helpful. I honestly don't understand the negative reviews. I have had nothing but good results, solutions, and confidence that they have helped improve MY customers' experiences.

very fast speed and reliable

My experience with Ecwid has been very good so far. Been using their free plan for a long time but decided to upgrade to the next level lately. Customer support is very helpful, friendly and fast (chat). Even though it is a little pricy for me, it is worth the money!

Ecwid is easy to use and keeps me informed. Payments are processed, and I am immediately notified of the transaction. I can then easily print the purchaser details and mail product the same day. Fees are very reasonable, and assistance is easy to obtain. I've never had an issue with Ecwid, and would recommend anyone looking for an e-commerce solution to use Ecwid. I have used Ecwid for over three years.

Ecwid has truly revolutionised my sales management experience. The platform's user-friendly interface makes it effortless to navigate and manage my business on the go. What truly sets Ecwid apart is its exceptional customer engagement features, which streamline communication and make addressing inquiries a seamless process. I wholeheartedly recommend Ecwid to any budding entrepreneur or established business seeking a top-notch sales management solution.

The LinkUp page is suitable for mobile consultation, avoiding the need to develop a specific application. It's very simple to add items from the store which can be ordered from LinkUp and then received as a traditional Ecwid order.

Ecwid is a great platform with a serviceable free plan that easily upgradable to pay plan at your need. The service is fully customisable with the free plan already offering interesting features. The custmer service answer quickly always offering you solutions to your problems. A business plan entusiast.

We have a flower shop in Tbilisi with a delivery site lovelyroses.ge and around 18 employees working in it. We had been on Ecwid since July 2023 and up to today (February 2024), I am very happy with this decision. For the last 8 years we were suffering on the Bitrix platform. Every little problem was a worry and a torture and costed money. Our site has dropped to the bottom of the rankings. For some reason, I was convinced that a custom-made solution was a way forward and kept looking for freelancers, who promised and did not deliver for years. About a year ago, I accidently have come across Ecwid, being very skeptical of its possibilities to have what we needed. I had a list of customizable features I needed and it turned out Ecwid had most of them. There were some missing but Ecwid was already either working on them or took them into work (since they were all common sense ones). At the time of writing this review, February 2024, there still 2 of them being work in progress, expected to be available by summer 2024: - In SEO - the way URLs are formed is not great, there could be many URLs to the same product - Inability to edit some of the fields in the order after it has been placed Definate pluses for me: 24 hour support during the 5 working days was very helpful during the set up phase (which did take a few months, since we had a fully working ecommerce site to move to a new platform). Not knowing the best practices in e-commerce, the latest trends and it was easy to trust the professionals. I personally had to do a lot of work setting it up, adding new features etc. but I got a lot of knowledge from it too. The support is very responsive on the issues that we have identified. Though it does take a long time get them fixed, it does get fixed eventually after lots of testing, which I can't say about anyone else we were working with. There are constantly new features rolled out that we wouldn’t be able to afford to develop ourselves. It’s very enjoyable using both the browser version and the mobile phone app to track the orders, open and manage the stock on a day-to-day basis. The best thing for me is how independent I feel of any programmers whatsoever while having zero programming skills. I can just disappear from the business for a period of time, while occasionally reviewing the orders remotely. The team can address all the questions directly to the support. PS. I had also looked at OpenCart in details. It had some advantages: you could manage several sites from the same admin panel, you bought the asset and it was years for years to come, but the response from the support team was so slow and the platform so confusing, it felt like it would take me months and months to understand it, all by myself. The interface also felt very dated, not as pleasant to use. Also, I did not want to go through the stress of implementing the updates. Since it was an offline product, to keep up to date, you'd have to upgrade every time they rolled out a new version, and form the Bitrix experience there are many bugs that you need to find yourself or find a freelancer to help.