Ecwid by LightspeedReviews of ecwid.com

Sudden increase less than 2months with too many restrictions for a £30 per month e-commerce platform I have a store with Shopify and I pay £25 monthly with more e-commerce solutions Eg being able to send recovery emails for abandoned cart, templates for promotion emails , live chats with customers and more I plan to move my store soon .

Hände weg von diesem unseriösen "Verein" ! Die behaupten zunächst, dass "alles ganz einfach und schnell" geht wenn man sich dazu entschließt bei denen einen Onlineshop zu eröffnen. Alleine diese Behauptung ist schon eine dreiste Unverschämtheit, denn man sitzt in Wahrheit stundenlang daran erstens den Webshop selber visuell mit Grafiken und Textinhalten zu gestalten; und zweitens, die meiste Zeit aber schlägt mit der Produktverwaltung zu buche. Der Oberhammer im negativen Sinne, (was keineswegs von Ecwid zuvor erwähnt wird) dass, sollte man zunächst mit dem "Freeplan" starten, stellt sich im nachhinein heraus, dass man lediglich bis zu fünf (!) Produkte zum verkaufen an Kunden in den Shop integrieren kann. Ab dem 6. Produkt heißt es seitens Ecwid ganz plötzlich "ätsch, willst du mehr Produkte in deinem Shop haben, musst du dafür bezahlen". Echt, bodenlose Unverschämtheit, werde dafür sorgen dass sich das lawinenartig im Netz herumspricht !! Nachtrag/Edit: Die dubiosen Machenschaften von Ecwid (Hersteller: Lightspeed) gipfeln in weiterer Dreistigkeit: WO gibt es denn so etwas dass man falls von einem Unternehmen im Internet bei einem Projekt Hilfestellung durch den angebotenen Support in Anspruch nehmen soll, dass man dafür in eigentlich schon krimineller Abzocker Manier auch zur Kasse gebeten wird mit dem Hinweis: "willst Unterstützung vom Support, mache ein upgrade deine Plans" ... *ohne Worte* ... Ich betone es hier an dieser Stelle in aller Deutlichkeit: HÄNDE WEG von Ecwid von Lightspeed !!!!

It was quite easy to build my store. However, at my plan, which is The "ventutra" plan, they only allow you 100 pictures or products. Which, is fine. What is not fine is that on this plan there's no abandoned carts app unless you change your plan to the higher plan. Which is an extra $15.00US a month. Also any other app like a currency app is extra. And most app you can't use unless you upgrade. Now, they are charging more per month. If you want to leave during your paid year, they don't give you a refund. That kind of sucks. The BUY button did not connect you anywhere, so your customers couldn't even you buy if they wanted to. It sucks...

One of the worst, I took their basic plan of $19, and once I am done setting up store, I received an email that package is revised to $25, I change my plan to suspension plan which is $5 per month with all data, and next day received an email saying that it is revised to $10 per month, I am thinking of ending this and switching to shopify otherwise every new day, they keep increasing charges.

I give you one star because I mean using it but I have not seen great improvement the way I want to see and I mean I love it after me I love it you know because it's a great potential but yes not give me the type of growth that I need

I saw someone (paid) on YouTube that this is all Free. Ok. I made an account, started to add products, you can add Only 5 products. So it's not Free!!! Let's be serious, who wants an online store with 5 products?

i use ecwid for 3 days not good so i ask for refund until now no one contacted me

Ecwid supports unethical apps I reported an app to ecwid for fraud and they called me "emotional'. Ecwid is my website provider. They have an app marketplace similar to Amazon where they vet and provide apps that you can add to your site for functionality/workflow etc. I needed an app that blocked certain IPS, emails, phone numbers and countries. Ecwid approved Dsign Softech Block Orders, an India based company. I downloaded the app and it was very simple to use. Orders that are associated with fraud or abuse I would enter the relevant details to block them from purchasing or visiting my site. In Dec I noticed the orders were not being blocked. I emailed the app for 3 weeks and he refused to respond. I forgot about the matter, to be honest, it was my busiest month and I just dropped the ball. In August I went to renew the app. The app was displaying cost in Indian Rupees. It was not converting to USD. So I had to go online convert and figure out what it was. It was 2400INR which at the time of conversion was just under $29USD. I clicked "pay" and Paypal popped up with $40. I canceled and went back to check out to see if I missed fees or something. Nope. So I did it again, and it said $40. I surmised it was a Paypal issue, (Ive had issues with GBR and EUR before) so I hit OK and it still processed $40. I reached out to the app and they said it was because of Ecwid's fault. Then changed their mind and said its' because Paypal costs too much. I explained they still had to include that in the cost. They ignored me Then, on Sept 14, the app LOST ALL MY DATA--over 2 years worth. It was gone. Every IP, every email, every phone number, two years worth of investigations. Gone. The way the app works is you input directly from site. There is no way to export the data or back up on your end. That is what the app is paid to do. The app owner said their AWS Amazon server failed. I looked up amazon heath status and that was a lie. He said they didn't back it up and it was gone. I asked him how a data management co could possibly not be backing up as required by law. He called me ignorant, incompetent, a rotten apple, mentally ill and told me he'd rather just refund me than explain himself to me and that he'd be processing my refund. He then disabled my access to the app so I could not even determine if I could retrieve or restore my data. So I left him a 1 star review So he responded in retaliation said he'd be keeping my money and then continued to harass me. I told him I'd be reporting him for his price fraud as well and he then went into his site, modified his page and responded with an updated web page and "USD has always been there" Little did he know I'd already recorded his entire site including the checkout so I caught him modifying his web page to conceal the fraud. I called him out, and he finally admitted it. Then he continued to call me names over and over. I asked SIX TIMES for him to stop contacting me. Ecwid was copied THIS ENTIRE TIME. So then I had to file a paypal dispute. I included the screenshot where he said he disabled my access and was going to refund me. He responded providing falsified screenshots showing I was an "ACTIVE USER" The app was completely removed from my site, so this was a lie. Ecwid emailed me and said they were so sorry he was so mean to me, but could I please cancel my dispute because it was affecting this app's workflow and Ecwid needs the apps for their Indian market. WHAT??? I told them I was disappointed they would place more value on their own profit from someone violating all these laws and committing fraud -- than protecting their customers. So I called Paypal to appeal and recorded the conversation. I confirmed THREE TIMES this man sent false records in to try to keep my money. They refunded my money after 7 days of fighting. I followed up with Ecwid, again, who had been on every single email witnessing everything and asked them to call me to discuss the app. They refused. I found the app was overbilling as well--they renewed my account the day I paid instead of waiting until my expiration, thus stealing the 25 days I had previously paid for. I informed them I had additional serious information and needed contact and they refused. For 3 weeks I asked for legal or someone to contact me. They finally did... They responded and said they felt I was just emotional and they wouldn't be taking action. The app falsely advertised the price of the app The app failed to provide a service it was paid to provide The app failed to back up data The app falsified documents The app tried to illegally keep my funds and provide false statements during a legal dispute The app was overbilling The app owner called me names, harassed me via email, had literal temper tantrums via email But I was emotional... Maybe if my name was Mike, they wouldn't have called me emotional, maybe they would have just called me...