Ecwid by LightspeedReviews of ecwid.com

Response from Ecwid by LightspeedNov 18, 2024

Hi Jason! Thanks for your feedback! I'm terribly sorry for this issue! I see that you've reported the errors in the Google Search Console back in May. My sincere apologies that it takes long time to resolve this. The thing is that the issue you reported consists of several others — they are also about page index. Therefore, it turned out to be a more complex issue and to fix it, we need to resolve each aspect one-by-one which our team is doing now. As for the compensation, we've already prolonged your subscription for 4 months free of charge back in June, so I'm afraid we cannot add more, sorry! In the meantime, I do understand that this issue is interfering with your SEO processes, yet, I should mention that it doesn't affect the actual store page which means that customers should still be able to reach your store and place online orders. If you have any further questions, please, contact us at [email protected].

Response from Ecwid by LightspeedNov 1, 2024

Hello! This is Ecwid by Lightspeed support. Thank you for your feedback, and we are very sorry about the bug with Google indexing in your store. We’ve reviewed the details of your case and see that our developers have been actively working on this issue. The Google indexing problem proved more complex than initially expected, and despite ongoing efforts, we couldn’t resolve it as quickly as we’d hoped. We understand how disappointing this must have been, especially given the time and dedication you put into building your site. When we have a solution for this issue, we’ll be sure to notify you via email. If you’re open to giving Ecwid another try, please let us know. We’d be happy to assist with activating a premium subscription to account for the time your store was impacted.

Response from Ecwid by LightspeedNov 12, 2024

Hello! This is Ecwid by Lightspeed support. Thanks for reaching out and sharing your thoughts! I totally get it—being able to try out a platform firsthand, especially for those advanced features, can be a game-changer when deciding what's best for your clients. While Ecwid doesn’t currently offer free trials on the higher-tier plans, I’d love to help you explore some other options. I can set up detailed demos of the membership and headless features or answer any specific questions you have. If there’s something specific you’re looking to test, I’d be happy to arrange a walkthrough so you can see exactly how it would work for you. Ecwid values flexibility and supports developers like you, and I’d be glad to make sure you have all the info you need. Just let me know how I can make this process as helpful as possible!

Response from Ecwid by LightspeedSep 10, 2024

Hello! Lightspeed has made the difficult decision to no longer support or sell any of our services to Russia starting September 9, 2024. We are very sorry to have to stop providing our services, and wish to extend a sincere thank you for your support and loyalty over the years.

Response from Ecwid by LightspeedAug 26, 2024

Hi Alison, This is Alya, Ecwid by Lightspeed team. I appreciate you taking the time to provide your feedback! I’m truly sorry to hear that your experience with us has not been satisfactory. To start, we strongly suggest that you promote your Ecwid store to attract more customers who may be interested in making purchases. We offer a range of promotional tools, both free and paid. For example: Google ads, Facebook & Instagram, newsletters through Mailchimp, and more. I noticed that you have recently closed your account with us. Should you decide to return, we would be happy to help you set up the promotional methods for your store! Additionally, concerning the PayPal integration: I recall that we assisted you with this a few weeks ago and advised you to reconnect PayPal. Just a brief reminder about the integration update: we do not manage this update for merchants – all necessary steps must be taken by the store owner. I sincerely apologize for any issues you faced with the update and for the automatic enabling of the PayPal option in your store. If you have any questions, please, contact us at [email protected].

Response from Ecwid by LightspeedAug 13, 2024

Hi! This is the Ecwid team. Thank you for your feedback. We sincerely regret that our service has left you feeling this way. We're sorry for the delay and understand your frustration. I’ve reviewed the issue, and I assure you that the ticket is still in progress. Our support team is working hard to resolve it as quickly as possible. I see that the agent requested access to your Google Merchant Center, and you have provided it. Please bear with us as the agent investigates your account thoroughly. We will provide you with an update as soon as possible. Thank you for your understanding.

Response from Ecwid by LightspeedMay 22, 2024

Hi there, This is Natalie with Ecwid by Lightspeed Customer Care team. I apologize for the delayed reply to the emails you have sent us and thank you for providing the requested contact information on TrustPilot, it has helped locate your emails because they got mixed up in different departments, I am very sorry. I have sent a reply to you with the details of what happened to your store (Subject "Ecwid by Lightspeed: Followup to your TrustPilot review"), please take a look and do not hesitate to reach back out in case any questions arise, I'll be happy to clarify further if necessary.