Ecwid by LightspeedReviews of ecwid.com

Ecwid has managed to make e-commerce so terribly limited and complicated. It is incomplete, and functions that should be given are not available. I have built 100+ e-commerce sites myself, but even so, with every new process I have to contact their customer service, it is however very good, nice and helpful which deserves the stars I give.

I loved Ecwid until they increased the pricing in 2024. I'm currently deleting all my products and revamping my entire website. I refuse to pay that kind of hike despite all the new features they are adding.

$25 price increase from $19??? That's crazy! I have less than 20 items so this is definitely not cool with me. I thought I was showing my appreciation by not using the free service and adding a few more to bump it up to $15 I think it was, for the paid, then it went to $19 and now $25 FOR WHAT??? The internet is free and nothing has changed from what I can see. Actually, inexplicably, the site is charging people $3 extra on their orders and I can't figure out where the glitch is coming from! Maybe Ecwid raise the price for them too?! You need to rethink this, it's too much and people are struggling worldwide as it is. Internet platforms have no empathy or conscious, no matter who it is.

Ecwid is a good platform but in many cases the pricing is unbalanced. Certain basic features are kept from the venture plan that shouldn’t be and I had trouble in the past because of such a decision. But what made me submit this review is that they have suddenly increased the price of the venture plan (and I assume the other ones) by a huge amount.

Elements of their platform don't work and they estimate a bug fix of at least a month to fix. Really poor communication. Meant to have 24/7 live chat but totally misleading as there is no live chat available half the time and it just sends an email instead. I'm losing sales and customers because of the ineptitude of Ecwid. It seems user friendly enough at first but there are too many bug issues for me that affect sales and they aren't resolved in a timely way. Also does not integrate with Royal Mail Click and Drop. They could be so much better as the platform really does seem quite useable but things constantly keep going wrong. Would not renew my subscription. Just such a pain as I spent so long setting my shop up.

I signed up with Ecwid in April on the recommendation of the company that helped me set up my LLC. While filling out my billing and payout information, I provided the secondary account my business uses to keep track of taxes owed. This account is through Chime Bank. My information was accepted and I was told that I may receive an email regarding additional information needed for verification prior to receiving my first payout from orders received. I made sure not to have my online store front open until I received this email, but I never received any correspondence from Ecwid and my profile showed that I was approved to accept payments. So I opened my store front and accepted a few orders. June 11 was when I first received payment for the orders, but I barely received the payout today, June 20. Prior to receiving my payout I reached out to support for assistance twice. The first time I spoke with them, I was told that my application to receive payouts was in a long queue for manual verification and that it could take up to 4 business days to be approved and for me to receive my payout, or for them to notify me that they need additional info. The second time I spoke with them was after those 4 business days had passed and I still hadn't received my payout or an email. This time they told me pretty much the same thing, only they said it could take up to 2 business days. I finally received an email the day after my 2nd correspondence stating that they don't work with Chime Bank. I uploaded my primary bank info, and then finally received my payout 3 days later. The support team was very polite and helpful, and I appreciate their assistance. My complaint at this point is that 1) Ecwid should have provided notice of banks they don't work with prior to signing up, or have their software coded to not accept certain routing numbers. 2) In addition, there shouldn't be a need for manual verification when other e-commerce platforms will approve your information almost immediately and send payouts that same day. The long delay in receiving my payout interrupted my ability to purchase materials for other orders and impacted my business by causing some orders to be canceled. 3) If additional information was needed to approve my application, it should have been requested immediately, not 2 1/2 months later. If my application was actually pending for 2 1/2 months prior to reaching out to support, then that's another issue with the company altogether. I have closed my Ecwid account and moved my store to another e-commerce platform. No issues receiving my payouts there. I wouldn't recommend Ecwid to anyone starting their own business because they aren't diligent in their communication with their customers and their process is apparently too slow.

I purchased the Ecwid premium plan because they initially promised to connect my ecommerce site with Meta, Ebay, Amazon etc.. I quickly realized that I was not able to be connected to Facebook shop due to configuration and odd policy. I also realized that to be connected to eBay and other platforms " there are additional hidden charges "which was not disclosed to me before I purchased their service". They have also charged tax when I was exempted from tax in the UK in the first year trading as my turnover was below the threshold. To add insult to injury, they were malfunctional with configuration issues and they are not helpful. All in all, a very bad experience and obviously a brand with a very bad culture.

Eigentlich ein gutes Shopsystem für einfache simple Bedürfnisse. Wenn es nur ein wenig in die Tiefe geht, wie Import von Daten, dann hat es Mängel ohne ende. Support ist auch nicht fähig zu helfen. Im Vorfeld wird versprochen dass eine gewünschte Funktion zu 100% funktioniert aber nach dem Kauf will man nichts mehr davon wissen...