Ecwid by LightspeedReviews of ecwid.com

Be aware that this platform does not support Peppol invoicing (legally required in Belgium and other European countries). We (as well as many other clients) warned Ecwid-Lightspeed at least 6 months before the deadline. We reveived very kind and reassuring messages from their helpdesk but in the end they did NOT provide any solution. They continue to be 'aware of the problem and share our concerns' but unfortunately no integration or other solution has even been scheduled'. If you want to avoid serious financial consequences (and simply be able to stay operational in Europe): do not choose Ecwid-Lightspeed.

Lightspeed just killed my client's entire ECWID store history by removing the free plan and blocking all access unless he pays them. That is CRIMINAL. No warning, just "choose a new plan" when trying to log in, or no access. Extortion. There was a good reason he used the free plan. He has ONE PRODUCT. He just needs to display it and take the money. It's not worth a subscription. I've recommended ECWID to my clients for as long as ECWID has existed. I would not touch it with a bargepole as of today. Since Lightspeed took over they have consistently increased price, limited functionality, and finally killed the "Free Forever" plan and screwed over everyone using it. Greed is their driver. I've been obliged to spend my weekend building a new store on a new cart for my client, just so he can accept orders again. Don't use ECWID.

Ecwid decided to eliminate their free plan without any prior notice, furthermore blocking all access to its dashboard (and all your data) unless a paid plan is activated, without offering any temporary or trial options. This makes it impossible for users to retrieve receipts, the product catalog, manage the catalog and products, or your account details. Is this legal? I don't know, but a smoother transition for existing customers would have been a more appropriate decision, but it was decided otherwise. This leaves a terrible impression and conveys no trust in this company. They give you no choice but to abandon them immediately and choose any other e-commerce service.

I'm actual an Ecwid client for many years - and I was always happy ( Business plan) but this years annual increase of 53% is insane - Yes, some new features but nothing dramatic. There was no annual fee increase email that they should have sent out in March! Many support chats later - no real answers to my questions on the increase. Very dissapointed ...Careless support- not a happy client

I used Ecwid free for a small nonprofit. Suddenly they stop the plan. Of course they may stop a free service, but to give people Only a period of 10 days (!!!) to search for an alternative is idiot. Never ever choose this unreliable company!

I've used ECWID for 10+ years. They were good and reliable...and then Lightspeed took over. Since then, it's been problem after problem after problem. - Poor performance. - Broken elements without me knowing. - Their staff accessing my site's payment settings and changing them without my permission. - Extensive downtime. - Pages not loading. - MASSIVE price increase. But what just did it for me is noticing they've now plastered a "Powered by Lightspeed" logo on ALL my product pages!!! WHAT? They didn't tell or ask me!!!!! I'm furious about this. I'll be speaking with them tomorrow to discuss how they think this is acceptable.

This shopping cart has no option to prevent customers from using discount codes on top of other promotions. For example, if you run a Black Friday or Boxing Day sale, and you have given out coupon codes, customers can use the coupon code on top of the seasonal promotion, and there is no setting to prevent them doing so. This is incredibly dumb, the option to prevent discount codes stacking with other discounts is a basic feature of every shopping cart. To not have this option effectively makes the discounts system useless, or you have to accept that customers will double up on discounts. We reported this months ago, and customer support response is still that they are awaiting interest from other customers to see if it needs implementing. I am absolutely certain that every Ecwid customer who uses discount codes and seasonal promotions will want this option implementing, most probably aren't even aware that their customers can double up on both discoutns at once, because not being able to do so it the norm.

Preis/Leistung stimmen nicht mehr! 1 . Performance & Ladezeiten seit einigen Monaten eine Katastrophe. Die Schuld wird natürlich auf unseren Domain-Hoster geschoben. 2. 2023 lies ich mir einen Custom-Footer erstellen. Vor einigen Tagen wollte ich eine Änderung der 6! Links. Hierfür wurden 2 Std. berechnet = 200 $ 3. Die Preiserhöhung dieses Jahr ist m. M. n. keinesfalls gerechtfertigt. 4. Hätten wir aktuell die Ressourcen, würden wir direkt zu WooCommerce wechseln. Da stimmt das Preis-/Leistungsverhältnis wenigstens. Fazit: Die Umgangsweise lässt Tiefblicken und ist eine absolute Frechheit für einen langjährigen Kunden.