ECRM brings efficiencies and effectiveness to the buying and selling process by propelling connections between buyers and suppliers through key programs that utilize virtual and face-to-face platforms. With 30 years of experience, ECRM’s Category Sessions promote relationships, forward thinking insights along with process efficiencies. ECRM works with companies around the world in a variety of different categories including food & beverage, general merchandise, health & beauty care, pharmacy & medical markets and foodservice.
ECRM (ecrm.marketgate.com) has 184 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
ecrm.marketgate.com
Website
ecrm.marketgate.com
Category
Sales & Marketing
Location
Solon, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 86% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Staff was stellar. Props to my boy Max for ensuring I got to every appointment on time.
Response from ECRMAug 5, 2025
We're happy to hear that our staff and their dedication ensured you had a great experience. Thank you for your positive feedback.
KL
Kristi L.
ECRM summer session has been a great…
ECRM summer session has been a great experience meeting new suppliers in the Food community!
Response from ECRMAug 5, 2025
We're happy to hear that you had a great experience connecting with new suppliers in the food community during the ECRM summer session!
MV
Mitchell V.
Jessica and Faith were wonderful to…
Jessica and Faith were wonderful to work with. We were paired up with many great companies to find new product. We will be back.
Response from ECRMAug 5, 2025
We're happy to hear that you had a wonderful experience and found great companies. We appreciate your feedback and look forward to your return!
RC
R C.
Jaime and Caroline were super helpful…
Jaime and Caroline were super helpful in answering our team's questions leading up to the main event.
There were also prep calls or introductory sessions with consultants to ensure you got the right info to prepare your products to potential customers.
The event itself was well organized, with a few lectures/industry trend sessions as well as refreshments and networking sessions afterwards.
The Sheraton hotel with discounted rates provided a decent value and nice environment to rest up and go directly downstairs to prepare each jam packed day.
I think overall its a great value for the cost paid for the exposure for you company, especially for those in Food & Beverage.
Response from ECRMOct 9, 2025
We're happy to hear that you found the team helpful and the event well-organized. It's great to know that the introductory sessions, lectures, and networking were valuable for your company. We appreciate your feedback on the overall value and exposure, especially for food and beverage businesses.
SW
Sherman W.
“A Collaborative Team That Made Success Possible”
From start to finish, my experience with this company has been exceptional, largely due to the incredible support and dedication shown by each team member involved. I want to sincerely thank Jocelyn, Larry, Jessica, Jaime, Jamie, Melissa, and Debbie for the role each of them played in ensuring my success.
Jocelyn was instrumental in providing clear communication and timely follow-ups. Her ability to guide me through each step with precision helped ensure no detail was missed.
Larry went above and beyond with technical setup and logistical coordination. His insight and responsiveness allowed everything to run smoothly without disruption.
Jessica consistently supported my timeline and made herself available when needed. Her reliability helped me stay on schedule and meet key milestones confidently.
Jaime and Jamie were both outstanding when it came to handling scheduling and connections. Their flexibility and professionalism kept everything aligned and efficient.
Melissa brought a warm, solutions-first approach that made every interaction easy and productive. Her behind-the-scenes work truly kept things on track.
Lastly, Debbie ensured that everything from preparation to execution felt seamless. Her attention to detail and friendly demeanor helped create a comfortable and well-organized environment.
Collectively, this team ensured that I had the tools, support, and clarity I needed at every point. Their efforts not only made the process successful, but enjoyable. I’m extremely grateful and look forward to working with this team again in the future.
Response from ECRMJul 24, 2025
We're happy to hear that you had an exceptional experience with our team! We appreciate your acknowledgment of everyone's dedication and support. We value your feedback and look forward to working with you again.
YE
Yener E.
SEYIDOĞLU First ECRM
First of all, all ECRM team members were excellent helpful and supportive. They did the best they could, both in enforcing the rules. At North Tower 16th floor ECRM team I would especially like to point out that they always do their best.
Response from ECRMJul 24, 2025
We're happy to hear that the team was helpful and supportive! Thanks for your positive feedback.
AB
Austin B.
5 stars for sure!
Great time everything was ran very efficiently
Response from ECRMJul 23, 2025
We're glad you had a great time. Thank you for your positive feedback about our efficiency.
DK
Dan K.
Great ECRM Team Service
Larry, Jamie and team did a fantastic job looking out for all of our meetings and needs...while "herding cats" to get us all in the right place at the right time.
Professional and Friendly making it all enjoyable! Great job! And Jaime T and Caroline Rock! We will start out 6th year of ECRM Meetings in 2026!
Response from ECRMJul 23, 2025
Love it! We're happy to hear that our team provided professional and friendly service, making your experience enjoyable. We appreciate your positive feedback and look forward to our continued partnership for many years!