EcrcsReviews of ecrcs.com

I had a disappointing experience with ECRCS. Despite providing clear evidence of deceptive practices by a rental company, they sided with the company, ignoring my valid concerns. Their lack of support for consumers is alarming. I can't recommend their service if you're looking for fairness and protection against unethical practices.

I raised a complaint about a hire company who had charged me £100s in 'damages' for their defective hire car. (A wheel arch trim had loosened by approx 5mm at one side). For vehicle owners - the car manufacturer admits fault and offers repairs free of charge under warranty. You'd think that'd be enough to conclude that it would be wrong to charge a customer for car defects. Unfortunately not. ECRCS sided with the car hire company because the defect supposedly presented itself during my hire, completely ignoring that the 'damage' in question was for a warranty issue. "In light of the evidence before us we are of the view that the charges have been correctly raised by Sixt and we are unable to uphold your complaint against them." Waste of time, and shameful precedent to set that car hire companies can do this and get away with it. ECRCS should be standing up for what's right and protecting customers interests, Instead they have supported practices that serve to rip off and unfairly treat consumers.