EcrcsReviews of ecrcs.com

I asked ECRCS to intervene and they successfully did. Very happy with the results

We contacted ECRCS after Europcar at Venice airport took £228 from us for damage not caused by us. When we collected the car on our arrival at Venice Airport, we took a lot of pictures of damage already existing. When we returned the car, the returns office wasn't open for starters (it wasn't lunch time, they were supposed to be open) and the collection desk was too busy to deal with us. So again we carefully went around the vehicle, no extra damage caused. Then over a few month period, Europcar told us twice that the damage was caused by us and told us it would be £228. We disputed this and sent them all of our time dated photographic evidence. They never replied but for an acknowledgment email. Then £228 went out of our account after an email saying they were taking it, Europcar are very non communicative. We then looked online to see what we could do, as we thought we'd been dealing with this correctly. We found ECRCS, sent them all of the information and evidence and a few days later they had resolved our issue and Europcar accepted fault on there behalf (I just think they ignore email and expect people not to bother chasing the money!) and we got the money back the following week. So do try contest it if you're being robbed. Nobody should have to pay more for their car hire if they do nothing wrong and car hire companies like Europcar are terrible for this. If I caused damage I'd always be happy to pay for it fixing, but I imagine someone hasn't done their job correctly at Europcar and they've tried to pull a fast one or they take the money off folk for car repairs and never actually repair the cars. Thank you ECRCS for an efficient, helpful service.