Rene T.
a complete waste of time. Not all, they delivered at last
Unfortunately I must join the other reviewers.. ECRCS promises a lot, but cannot deliver anything. I filed a complaint in january 2026. ECRCS promised 30 days of handling time. In july I received the verdict, I was very happy, because the verdict was in my favor. Finally we could get some of the money Europcar in Nice cheated from us. I contached Europcar again, and told them about the verdict from ECRCS. They would not refund anything before they heard from ECRCS. So this complaint, that came out in my favor is useless, since ECRCS does not follow up on the verdict to the member companies, and therefore the member Europcar will not refund us the money.. I have asked ECRCS in writing to inform me to whom in Europcar, they have sende the verdict to, but as usualy they have not answered.. unfortunately a complete waste of time Wow. Only a couple af days after i wrote this evaluation, we received a mail from Europcar. In this mail they confirmed that they would refund the money, as ECRCS has advices them to do. Today i have receives a mail from ECRCS, that confirms that Europcar has promised to refund the money. This is a 4 star, not 5 because of the very long time we have waited, and allmost lost hope. Now we just need to see the money on our bank account. Europcar are you there?????