EcosusiReviews of ecosusi.com

I purchased this as a high school graduation gift for a family member. She was the Salutatorian of her class and has intentions to pursue a career in law. I was worried that it did not make it here on time … it took quite a while to get here. However, it WAS worth the wait! It was gorgeous and she was happily surprised when she opened it. She loved the briefcase and especially the bow and the fact that it is removable. I would definitely order again - just be sure to order early!

Communication was great in regards to updates on the package. It just took a while to be delivered. Other than that I love it.

The order takes around 10 days (including shipping) to reach me from Taiwan to Malaysia. The suitcase goes beautifully with and without the signature ribbon, which can also be detached if it's not your preference. It fits my 15.6" laptop, and can accommodate the power supply, an additional keyboard, mouse and more gear. Would say that the bag is bigger than I imagined and can look absolutely HUGE on anyone shorter than 5'8".

Bought two bags from Ecosusi, both exactly like in the pictures, great quality, fantastic service. Thank you!

Prices are displayed in pounds but they don't deliver to a lot of places, including islands right next to them, but still able to ship to the US. Pretty ridiculous policy.

Sono rimasta molto delusa dalla manifattura del prodotto, il quale oltretutto sembra avere un marchio differente dal brand ecosusi, cosa che non è stata affatto accennata sulla descrizione del prodotto. Tralasciando le tempistiche lentissime, che però sono anche causa dell'emergenza covid. Purtroppo sento di non aver ricevuto la qualità che mi aspettavo avendo scorso sulla pagina Instagram e sul sito d'acquisto. Grazie.

I had a bad experience with Ecosusi. I ordered a pair of shoes and a purse but they sent me the wrong size of shoes. The website said free returns on anything and that they would cover shipping costs if it was their mistake. I understand that mistakes happen, but I should be able to return or get my money back since they sent me the wrong item. I contacted their service email and asked to return the shoes twice, and they responded to me but ignored that I wanted to return them in their responses. They asked my foot size and if I tried the shoes on. They also said that the size on the shoe is not true, the actual size is the one I ordered. I thought these comments were irrelevant to what I wanted. I found this strange. I also found the format of the emails to have mistakes in them, which is a red flag to me. The emails were not rude, but they were not polite either (no apologizing for the mistake or helping me return the item). I really don't like giving bad reviews but I wanted to share my bad experience just so that others can be aware of this issue.

Awful customer service. Wanted to return an item - contacted the email adress given and was told where to send it - I would have to pay £25 postage, but they would be refund me. Returned the bag to the address (in China). No refund. 6 Months later the package comes back. Awful. Don't recommend, and won't buy from them again.