Echo Parts OnlineReviews of echopartsonline.com

I wish I would have read these reviews prior to ordering!!! They do not stock parts they order them as needed the website gives the impression, they have them onsite. They do advertise low prices I asked to cancel after 6 days on "awaiting shipment" and was told no canceling allowed.

Miserable experience just like a previous review said. But I did it anyway. 5 weeks for a $1 part. After I trie to cancel. Finally it arrives, and no I no longer need, 5 weeks. The estimate on order was a few days. Pablo in customer service said best they can do is 20% of restock and I pay for postage back. I already paid $5 for a .92 gasket that could have been sent in an envelop. Just horrible, do not do business with them. I am certainly not.

Ordered parts. Four days later, checked to find the parts had not shipped. Engaged in chat to find that the part were still not expected to ship for another two days. It takes about a week for an order to ship? Hmmm.

I ordered a echo part July 15, 2025. They are not reliable. I was told that they will give an information and tracking number via email. Nothing happens. Very unreliable. Please please, please dont order from this compony.

I had a terrible experience with this online small engine parts store. I ordered a common part that was marked as "in stock," but 13 days later, I had received nothing—no notifications or explanations for the delay. I called the provided phone number seven times, but each time I reached voicemail. Eventually, I had to use the chat feature, where I was connected to a person who provided me with a prepared statement. I explained that I run a garage repair service and expressed my frustration with the situation. I later discovered that the part is now out of stock, even though it was listed as available at the time I placed my order. This online store seems to overlook the fact that their main customers are often older individuals who can fix small engines. While their website is visually appealing and draws you in, their shipping and customer service are severely lacking and, in my opinion, unreliable. Now, that small common part is estimated to be 30 days out before I might receive it. The best review I’ve come across so far is a two-star rating—go figure.

This company is a joke. I ordered a part online using the model number; however, when the part came, it did not fit my trimmer. When I called customer service, the guy said their website cannot give the correct part with the model number. The website never asked for a serial number. They wanted me to pay to ship the item back and pay a 10% restocking fee. If the website is not designed for a model number, it should ask for a serial number only.

CS and the whole teM that supports them is an absolute joke. You wanna talk about being given the run around and them using every excuse in the book. Never buy from these guys all they do is talk very little action and do things the way they see fit as they make mistake after mistake.

I’m very disappointed with my experience with Echo. I purchased a part that I didn’t use and needed to return, but the process was extremely frustrating. Despite multiple attempts to initiate the return through their website, I kept receiving a message stating someone would reach out to assist me. Unfortunately, no one ever contacted me, and now the part is outside their return window. It’s frustrating and disappointing, and based on this experience, I cannot recommend doing business with them.