Great bike Not so great customer service email only and sometimes they never respond. Bike had scratches from shipping was promised touch up paint but never got it. I recommend the bike it’s fantastic.
⚠️ WARNING: EBYCCO Scam, Bait-and-Switch & False Advertising
On 07/30/2025, I purchased EBYCCO’s “Refurbished 29” E8” electric bike for $599 (advertised as 50% off $1,199). The real new E8 sells for $800 — the “50% off” claim is pure fiction.
After my payment for the refurbished bike was processed, EBYCCO claimed it was suddenly unavailable and pressured me to pay the difference for a new E8 bike. When I offered to switch to a refurbished G7 instead, that option “magically” disappeared too.
Weeks later — after 11 emails back and forth (ending 08/12/2025) — they finally admitted in writing that they sent me a refurbished bike, not a new one, yet kept my extra payment. The “new” bike arrived scratched and clearly used, making it obvious what they were doing from the start.
EBYCCO refused to refund the difference or provide a proper resolution. This wasn’t an accident — it was a calculated, deceptive sales scheme designed to take more money from customers while delivering less than promised. I’m attaching photo proof of the bike’s condition upon arrival and an email from them asking me to “review my newly purchased refurbished E8.”
Attached photos include:
Screenshot of EBYCCO’s own email asking me to “review my newly purchased refurbished E8” — undeniable proof of their admission.
Close-up of the scratched front suspension lock dial showing wear inconsistent with a new bike.
Scratches on the top tube paint near the brand logo visible right out of the box.
Chipped paint and scuffing on the crank arm and frame further proving the bike was used.
If you value integrity, honesty, and getting the product you actually paid for, search “EBYCCO scam” before you buy — and take your money to a trusted brand like Rad Power Bikes instead. I’ll also be posting a detailed thread on Reddit soon with the entire email exchange and additional evidence, and will update this review with the link once it’s live.
In their reply, EBycco has still not once provided clear, indisputable proof that the bike I received was actually brand new. This entire situation could have been resolved in minutes if they had simply presented verifiable evidence to back their claim. Instead, they’ve chosen to argue, make personal accusations, and ignore this fundamental question.
Here are the facts, with documentation:
Order Confirmation & Delivery Record – I received multiple official emails from EBycco themselves (screenshots available) stating my order was for a “Refurbished 29" E8 750W 48V 17.5Ah Used Electric Bike for Sale” — including the July 29, 2025 delivery confirmation. This directly contradicts their claim that I was sent a brand-new bike.
Automated Review Requests – Days after delivery, I was sent two automated review requests from EBycco for the refurbished E8 I ordered, not a “brand new” one. If their internal records truly reflected a brand-new bike, why would their system repeatedly ask me to review a refurbished model?
$40 Offer to Remove My Review – On August 12, 2025, I received an email from EBycco stating, “Please delete your review on Trustpilot and we’ll refund you $40.” Offering money in exchange for deleting a negative review is deeply unethical and says a lot about how they handle customer feedback.
Review Removal from Their Website – I left a review on their own store website, which was later removed without explanation. This suggests an attempt to suppress negative customer experiences rather than address them.
No Verifiable Evidence Provided – In all our communications, EBycco has never sent me a receipt, shipment record, serial verification, or any other form of documentation that would conclusively prove the bike was brand new. I have every right to question the condition of the bike, especially when it arrived with scratches and their own system labeled it as refurbished.
I’ve been patient, professional, and more than fair throughout this ordeal. I believe companies—big or small—should be held accountable for how they treat customers. That’s why I’m sharing my full documentation, including screenshots, so others can see exactly what happened rather than letting my experience be buried.
Response from EbyccoAug 13, 2025
Hello, Elijah.
Since our founding, EBYCCO has always been customer-centric. Having operated in the US market for many years, we strive to proactively resolve our customers' issues. Honestly, we've never encountered a customer like you, fabricating so many stories, slandering us, and threatening us to get a refund. Don't you feel a bit embarrassed?
First, the E8 on our website is listed at $799, and the image shows a 33% discount, not the "50% off" you claimed. Do you think other customers wouldn't proactively review our website before placing an order?
Second, before placing your order, you inquired about our refurbished E8. We informed you that we were out of stock and would need to wait. Because our refurbished bikes are very popular, we recommended placing your order in advance to allow for restocking and prevent other customers from purchasing them. We ship them in the order they receive. You quickly placed an order for the refurbished E8 for $599, and we informed you in advance that you would need to wait for restocking. It's not like you claimed, "After my payment for the refurbished bike was processed, EBYCCO claimed it was suddenly unavailable." We have chat records for this information.
Third, the day after you placed your order, you urged us to ship the bike. We informed you in advance that a refurbished product wouldn't be ready that quickly. Three days after you placed your order, you continued to contact us, hoping for expedited delivery and expressing your disappointment at the delay. To expedite your bike delivery, we asked if you would be willing to pay an additional $150 for a brand new E8. You told us you were only willing to pay $90, and we ultimately settled on a $100 price difference. In other words, you received a brand new E8 for $699 (a brand new E8 costs $799). You were delighted and gladly accepted this price, expressing your gratitude for our resolution. However, you have stated on other review sites that we "forced" you to pay the $100.
Fourth, we regret that the bicycle you received had some minor scratches. These were minor damages incurred during shipping. We, the EBYCCO brand, stand by our promise that the bicycle we sent was indeed a brand new one. Judging from the pictures you provided, the scratches are negligible. You requested a $100 refund, but we refused. We offered to return the bicycle to us for a full refund. However, you refused and insisted on a $100 refund. Ultimately, we reached an agreement with you to refund you $60 as compensation, which you gladly accepted. These are the details of our email communication.
Fifth, regarding the email you received requesting a review of a refurbished E8 electric bike, it was automatically sent. Your original order included a link to a refurbished E8. After you paid the $100 difference, we didn't promptly update the order to include a brand-new E8. Therefore, the system sent you a review request for the original "refurbished E8." Unexpectedly, this became evidence of your threat. If we had actually sent you a refurbished E8, would we still have asked for a review? What business owner would jeopardize their own brand in this way?
Over the past two days, we've seen your malicious comments on various social media sites. We sincerely hope you'll remove some of your fabrications, as they're quite excessive. Therefore, we contacted you and offered to refund you the $40 difference (so you actually purchased a brand new E8 for $599). However, you refused, threatening us with your comments on various review sites. You demanded a further $290 refund in exchange for removing your malicious comments and writing positive reviews. We're curious if you've used this same tactic against other businesses to obtain further refunds. Is this a regular practice? We have email records of these.
We don't want to argue about who's right or wrong. We remain committed to addressing every customer's needs, but we do so on a fair and equal basis.
HT
Horia T.
One year after I bought 2 bycicles
One year after I bought 2 bycicles.
I had to replace the minimal original breaks with some quality stuf, the discs included.
The battery lost half of the power in one year. The range is now 20 km in conditions nature using.
PK
Phaysy K.
Fun, fast, and comfortable
The bike arrived quicker than expected. It blew my mind as it exceeded my expectations. It's comfortable, powerful, and faster than I thought. You have put a few things together and the tools are provided.
I would highly recommend this bike to anyone looking for something to commute to work or just daily riding. The insurance is also worth getting, because they're expedient and friendly.
RS
Rev. Stacey G. M.
Great E-Bike
It's an awesome bike and I'm glad I made the purchase. It rides very smoothly and has a long battery life. Many other features that made my decision to purchase it very easy.
SG
Saurabh G.
Amazing bike eb7 pro !!!
Amazing bike eb7 pro !!!! We brought 2 as we liked the first one ao much. Above all after sales service is top class, they go above and beyond to make sure your experience is good. Thanks to the Ebyco team !!!!
MA
Mariam
Nice bike, great quality and great communication with company
Got this bike for my son after lots and lots of researching. Glad we went with this company because so far the communication with them has been great. I tried to get in touch and ask a few questions before purchasing and the response was quick. Communication is important when buying online products. The bike’s quality looks great. It wasn’t hard to assemble. We had no problems with anything being damaged. My son has driven the bike about 5 times this week already to the park, surrounding neighborhoods and bike trails. He mentioned how smooth the bike was when he went over bumps and said he has gone up to 45 miles speed and that the bike is powerful. So far he is very happy with it. I would recommend this purchase.
SF
Scott F.
I got my bike about 4 months ago and it…
I got my bike about 4 months ago and it is a blast to ride. I have the Ebycco EB7PRO and I ride it almost every day, it's powerful and fast. It is also very easy to ride very slow, keeps great balance. Battery life has been exceptional. I so happy I picked this bike!!! The customer support is quick to respond and help with any questions.
