Ma
Not to be trusted
9/14/23 NO REFUND YET.....In spite of response that tickets were refunded - I have not received any email notification to confirm. In addition, the credit card has NOT been refunded as of today. Agent misrepresented availability and ticket price. I was told these were the last two seats on the plane inducing me to authorize higher charges. When I never received my tickets I booked through airline at original low price and saw an abundance of available seats on that flight. They have agreed to refund ticket price but not tax and fees. Tell me it will take 15 days. Wait times are typically 35-40 minutes or more to speak to anyone. Just book through the airlines. Fast and easy. These people are not to be trusted.
Response from ebooktripSep 14, 2023
Hello Sheila, We apologize for any confusion or inconvenience you may have experienced during your booking process. Our goal is to provide accurate and reliable service to all our customers, and we regret that your experience fell short of our usual standards. Regarding your ticket refund, we are pleased to confirm that the ticket price has been refunded to your account, Please note that taxes and fees associated with your booking are typically non-refundable, as they are imposed by the airlines and government authorities. We understand the importance of timely refunds and aim to process them as quickly as possible. Regards Review Management Team ebooktrip.com




