eBookTrip offers Flight booking, cheap air tickets of international & domestic airlines. Get best travel deals for air tickets. Find guaranteed lowest airfares for all flights.
ebooktrip (ebooktrip.com) has 402 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
ebooktrip.com
Website
ebooktrip.com
Category
Travel Agencies
Listed on Five Star Index
2026
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The company replied to 17% of reviews.
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Most recent review: September 2026.
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Bait and switch on an airline fare.
Booked the flight to only have them call back and want an extra $700 for the flight.
Buyer beware. A true scam.
Response from ebooktripJan 22, 2024
Dear Mr Zdanowicz,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
We appreciate your understanding in this matter and hope to serve you again in the future.
SE
Suehyla E.
Greedy-not good at their job-no empathy
Greedy-not good at their job-no empathy
I have never been so disgusted by customer service in my life.
First of all, when booking the ticket and having provided them with all our passports - -they neglected to tell me that Egypt has a 6 month validity requirement on passports. My husband and I were traveling to accompany my elderly mother to visit family in Egypt. At first I blamed myself for not being more diligent about research but then was told that MOST AGENCIES and MOST AIRLINES notifiy their customers upon booking -- to advise them. BECAUSE IT IS THEIR JOB.
We didn't find out until the night before we were to travel. We had booked the tickets 2 months earlier and had SO many interactions with ebookings -- but my husband wasn't able to travel, and I didn't go either. And before you ask, NO. They didn't provide a full refund.
We had purposely chosen QATAR airways because they have exceptional reviews for business class and though my husband and I were traveling economy, my mother would travel in business. The airline took excellent care of her and she said it was a great experience.
I purchased my own ticket WITHOUT ebookings to go get my mom and bring her home when she was ready.
Unfortunately, that didn't happen. She got sick while overseas and passed away.
It's been a lot in the last 2 months --
When I called ebookings (after being told by airline they couldn't refund her return ticket because I had gone through this ebookings -- which by the way hides all sorts of fees so they're 'affordable' pricing is actually WAY more expensive) -- the service I received was atrocious.
1. When I told the representative why I was calling, he is the first person in customer service I have interacted with since her death who did not offer condolences or warmth of any kind.
2. When I became impatient and angry that he was telling me that there was nothing they could do and i needed to call the airline (who had sent me to him) -- he then backtracked and spoke to me as if I was being unreasonable because he said ther was nothing he could do to help me -- but now, since i'm yelling and screaming at him -- MAYBE he could do something.
3. I started crying because my grief is still new and he said, "Hey. Stop. Calm down. You need to be strong right now."
To which I responded, "Crying is NOT a weakness."
ALL of this was just atrocious.
Frankly, I was expecting, "We are so sorry for you loss and this difficult time. There are some procedures we need to go through to confirm some things. We're sorry to ask you to do this, could you please send us the death certificate and we will see what we can do for you."
Why was I expecting that? BECAUSE THEY ARE A TRAVEL AGENCY AND IT IS THEIR JOB TO HELP ME.
Response from ebooktripJan 19, 2024
Dear Suehyla El-Attar,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. Meanwhile "We are sorry to hear about the loss of your family member”.
With regards to your query in particular, you were looking on the refund for the return portion of your tickets. Unfortunately you have made changes to the return portion of your Ticket with the Airline directly instead of checking with the Travel agency with whom you have originally purchased the Tickets from.
The Thumb Rule of any Airline on any Travel Agency Ticket says that “If the Airline does any final modification to any Travel Agency Tickets then the Agency Losses the access of the Tickets and the Agency won’t be able to help the customer in future. Whereas, only Airline would have the access to the Tickets instead of the Travel Agency “
So in your case, the refund cannot be processed by the Agency since you have made the changes to the return Ticket with the Airline Directly instead of getting it done through us due to which the Agency have lost the access to your Tickets. I would request you to reach the Airline directly regarding your query. Once again we apologize for the trouble you faced.
We appreciate your understanding in this matter and hope to serve you better in the future.
DE
Dee
Do not book with this site. They offered the cheapest rate but charge you a fee a day after.
This was the worst experience. The agency cancelled my flight and reissued a flight but they did not do it correctly. My flight was not found in the system and I had to rebook my flight to a different day. Do not trust this site. It’s a scam. They also offered the cheapest rate but then would charge you a fee a day after.
Response from ebooktripJan 17, 2024
Dear Mr. Pheng,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, there was a schedule change from the airline’s end which affected your original itinerary and thus corrective measures had to be taken to ensure continuity of your travel plan and that is the reason one of our colleagues reached out to you and worked with you on the best possible solution with the changes imposed on the itinerary from the airline’s end. Schedule changes are never controlled by the travel agents and are affected by multiple factors including but not limited to weather conditions and the airline’s ability to make that connection on that day.
We appreciate your understanding in this matter and hope to serve you again in the future.
ST
Sherry T.
This site sets low flight prices online…
This site sets low flight prices online so that you book online with them. Then they email you to call them because of a “booking problem”. Once you call, they say the flight you booked is no longer available and they push you to buy a different more expensive fight. I know this is their scam because I booked online 3 times with them all within 2 weeks, and each time, it was the same speech. Super waste of time. Don’t even bother
Response from ebooktripJan 17, 2024
Dear Ms Takahashi,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
We appreciate your understanding in this matter and hope to serve you again in the future.
LF
lorena F.
I booked two times a flight with them…
I booked two times a flight with them and they are the worst kid sees the first time I got an email saying my flight was canceled so I called them and they said I didn’t call within the 24 hours so they canceled and my price went up the second time I booked it I called right away to verify my flight and they said that the price went up as well because of high demand, then why you advertise a price and I get the booking done and everything and then after I’m done, you guys always raise your price
SCAMMERS
Response from ebooktripJan 17, 2024
Dear Ms Favela,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
We appreciate your understanding in this matter and hope to serve you again in the future.
DO
Donna
Booked thru Trivago
Booked thru Trivago. I received an email saying it would get a confirmation the next day. I got a call from an 800 number claiming that I could not get the price that was advertised and it would have to charge me $300 more. I thought it was a scam call. A few minutes later I got an email saying that my flight is cancelled!!! This is definitely a scam!! DO NOT BOOK THRU THEM!
Response from ebooktripJan 17, 2024
Dear Donna,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns.
Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern. Unfortunately, we could not locate any booking ID with your name and the available information in the review.
In addition to the above, we would also like to point out that we are not Trivago and it seems that the review you posted is because of an experience which happened with Trivago and not with us (Ebooktrip.com)
MM
Melody M.
I bought the 2 tickets from the website…
I bought the 2 tickets from the website and paid with credit card. I got my email confirmation and number after 1 hour they sent me a email that your credit card didn’t go through!!!! I called them and he tried to give me some BS and also trying to sell much higher value tickets. This is scam please be careful! I am going to report this business very soon.
Response from ebooktripJan 17, 2024
Dear Ms Mahini,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
We appreciate your understanding in this matter and hope to serve you again in the future.
CW
customer W.
Bad customer service and terrible…
Bad customer service and terrible communication!! You can’t get any cancellation fee if you cancel the ticket. I will never book through them again!! Very disappointing.
Response from ebooktripDec 4, 2023
Dear Ms Wiwitted, we are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the special fare you booked does not allow any cancellations and / or refunds, whether in part or in full, under any circumstances. It is possible to change your reservation by paying a change penalty and the applicable fare difference but the airline does not allow for a refund and the same was duly notified to you in one of your interactions with our staff over the phone.
