ebooktripReviews of ebooktrip.com

Response from ebooktripFeb 14, 2024

Mr. Bruno We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the confusion between Basic Economy and Economy was sorted out by one of our best available supervisor, your booking is all taken care, if you still have any further questions feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. We appreciate your understanding in this matter and hope to serve you again in the future.

Response from ebooktripFeb 14, 2024

Dear Mr. Ingrid Cobb, We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the discounted and promotional fare available for your route on your set dates was sold out and we would also like to inform you that those promotional fares are always subject to the availability. Meanwhile the only option we are left with is to offer the next available fare for your set route with confirmed seats which would sometimes, be considerably higher. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. We appreciate your understanding in this matter and hope to serve you again in the future.

Response from ebooktripFeb 1, 2024

Dear Ahmed, We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention. We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. Thank you for your understanding, and we look forward to assisting you in resolving this matter.

Response from ebooktripJan 29, 2024

Dear Edwin Diana, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. To address your concerns more effectively, we would like to continue this conversation privately. Please reach out to us at [email protected] so we can work on resolving this. We can assure you of the best available price and also give you the lowest are guarantee as well.

Response from ebooktripJan 29, 2024

Dear Dee Hinesley, We are truly sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare for your set dates and route was not available and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.

Response from ebooktripJan 24, 2024

Dear Mr Matt, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern. Unfortunately, we could not locate any booking ID with your name and the available information in the review. Meanwhile, we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.

Response from ebooktripJan 22, 2024

Dear Alford, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. To address your concerns more effectively, we would like to continue this conversation privately. Please reach out to us at [email protected] so we can work on resolving this. We can assure you of the best available price and also give you the lowest are guarantee as well.

Response from ebooktripJan 22, 2024

Dear Paul Brown, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.