Melissa B.
Frustrated…something
I had the pleasure of working with Katherine Clark (Ext. 1033). Katherine had excellent customer service skills and took great care of all details thoroughly. She checked on me to make sure my flight details were correct and my ticket processed correctly. BUT, on the flip side, here’s the NEGATIVE part of my experience- I booked my flight at the listed price and available times that showed available for that flight and it processed and gave me a confirmation #. I then received an email stating there was an issue with processing and that my flight was not available. Once I contacted online booking, I was able to book the exact same flight, same times and seat choices but was charged a much higher price for the same flight. This makes no sense to me! How was I able to get the exact same flight, times and seat choice after being told the first booked flight was sold out and unavailable?! This sounded like a rip off to get more money. Due to traveling with a group, I had no option but to pay the higher price for the flight.
Response from ebooktripDec 30, 2023
Dear Melissa, Thank you for taking the time out to write this review and encouraging us with your kind appreciation and words of praise for Katherine. We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention. We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing. Thank you for your understanding, and we look forward to assisting you in resolving this matter. Best reagrds, Team Ebooktrip.com