eBookTrip offers Flight booking, cheap air tickets of international & domestic airlines. Get best travel deals for air tickets. Find guaranteed lowest airfares for all flights.
ebooktrip (ebooktrip.com) has 402 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
ebooktrip.com
Website
ebooktrip.com
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
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The company replied to 17% of reviews.
Latest
Most recent review: September 2026.
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Like others write: Ebooktrip.com shows you a price. AFTER you put in all your sensitive, personal and credit card info, they will tell you that ticket is not available and you will need to pay much more. They wanted to give me a 50% up charge of ~300USD.
I'm sure that is illegal and it likely is a scam as well. Avoid!
Response from ebooktripApr 17, 2024
Dear Chris,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.
SM
sabu M.
These people are cheaters
These people are cheaters. They gave me a price through online and I booked 4 tickets on that price. The next day someone called me and said that price is not available I have to pay 250 dollars extra for each tickets. I canceled tickets. Do not trust these cheaters.
Response from ebooktripApr 2, 2024
Dear Sabu Mathew
We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
We appreciate your understanding in this matter and hope to serve you again in the future.
LU
Lunchbox
Scam..
Scam... booked my flight the fare was just what I wanted. Booked it and less than 24hrs they emailed me to let me know that they couldn't honor that flight.
Response from ebooktripMar 28, 2024
Dear ...
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.
SH
SHK
Scam, Switch and Bait Unethical
Scam, Switch and Bait… a Airfare listing I had watched for weeks, I finally booked the flight only to get the message like so many have gotten of transaction failure or unable to charge Your card, So I called back got transferred twice to the most incompetent CSR.. it was explained that the fare I wanted wasn’t available and that is was economy with no baggage, First off the airline does allow baggage, for this flight, The CSR then tries to upswell me a ticket that is the same price as the airline that I will be flying on. I said no, and went directly to the airline and bought my ticket, they should be shut down
Response from ebooktripMar 25, 2024
Dear Customer,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team member can reach out and try to resolve your concern.
We appreciate your understanding in this matter and hope to serve you again in the future.
MK
Milivoje K.
CHEAT !!
CHEAT !!!
I am disappointed with your attitude towards customers. These are scams and a waste of time.
They offered me a low price for a plane ticket. When I made the reservation, I received a reservation number and a message that it was being processed. I waited for 12 hours, I didn't get any answer either by email or by phone. When I asked what was going on, I got the answer that the tickets at that price were sold out, and he offered me a new price that was $500.00 more expensive. On other websites, the same flights are cheaper, but their new price.
CHEATS !!
Milivoje Kuljanin
Response from ebooktripMar 4, 2024
Dear Milivoje Kuljanin
We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
GS
Gary S.
BE AWARE !!!!!
BE AWARE !!!!!
These guys publish prices that are not real to get you to engage with them , then they claim that the deal is no longer available . I pushed the purchase button to confrim and I got a notice to say that the purchase went through , But wait a call within 30 mins told me it was no longer available and I was offered a new price that was nearly $1000 more . Scammers
Response from ebooktripFeb 29, 2024
Dear Gary Shoefield
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention.
We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
PH
Phillip H.
Never again unless this is made right…
Never again unless this is made right financially.
After booking online I was called and notified that the same flights were no longer available for sale at a discounted rate. It was explained to me that the “search engine” I was using was not up to date with the most recent price. I asked them as a business to honor what was honored that I had purchased and they refused. Then, I had to book the same flight schedule through them at a $500 increase- not including insurance, or any other extras that had been included in the previous purchase.
Btw- I spent an hour and 45 minutes discussing this with them to get it settled. Supervisors did not help and this business model of not honoring what is offered is terrible at its best.
Response from ebooktripFeb 24, 2024
Dear Phillip Housley,
We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
We appreciate your understanding in this matter and hope to serve you again in the future.
QL
Qingtian L.
ebooktrip.com is a SCAM!!!
ebooktrip.com is a SCAM!!!
I booked flight for my wife through ebooktrip.com on 8/31/2023, she finished 1st half of the round trip. We received notification 1 month ago about cancellation/changes of flight from the Airline company, so we called ebooktrip.com at once to cancel the booking for the returning flight. They told me many times(because I call them every week several times) the request has been sent to the Airline company but until today the cancellation has not been done.
So I called the Airline today found out that they LIED! THEY NEVER SENT OUT THE REQUEST OBVIOUSLY THEY ARE DOING IT ON PURPOSE WAITING THE FLIGHT DATE TO PASS SO THE REQUEST WILL BE INVALID!!!
I will update this case later!
ANYBODY want to book with this company think it AGAIN!!!
update 02/17/2024
Called Airline on 02/15/2024 to cancel it but very difficult, after 5 times of tries, finally the Airline agreed to cancel it without approval from the ebooktrip.com as agency, the refund ref No. is EIA2401190.
Note I have published the review on 02/15/2024.
Then interesting things happend after I called THIS EBOOKTRIP.COM for 1 month many many times!!! Then I stopped calling them after 02/15/2024 when the airline approve the refund.
on 02/17/2024, the agency emailed me the refund will be credited to my original method, ref No is the same:EIA2401190.
So my conclusion is still the same: EBOOKTRIP.COM is a SCAM!!!
They were doing this on purpose to take adavantage of the commission no matter what kind losses/difficulties caused by it. It created loss of work time and life inconvenient to our family, WILL they compensate me????!!!!!
I will keep this updated.
Response from ebooktripFeb 21, 2024
Dear Mr Li,
We sincerely apologize for the inconvenience caused to you.
This is in regards to your refund request for the Booking ID: EB41680.
As per your request, we did initiated the refund request with the airline but Airline do have a set procedure to reply to our Travel agency emails and requests. We can only send reminder emails regarding the same, which as our travel agency did follow. We cannot override the airline set policies.
Once we had received the airline reply along with the refund reference number we did forwarded the same to you. We do understand your frustration due to the delay in response from our end. Unfortunately we had to follow the airline terms and conditions given to our Travel Agency.
Our only goal is to ensure that our customers have a positive experience, and we would like to work on a best resolution that can make things right for you. So please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025.
We appreciate your understanding and hope to serve you better in the future.
