Eayon HairReviews of eayonhair.com

Response from Eayon HairJan 26, 2026

We sincerely apologize for the frustration and disappointment you've experienced with both the quantity of hair received and the lack of clear guidance at the time of purchase. This is not the standard of service or transparency we aim to provide, and we are truly sorry for the inconvenience this has caused. Your concern about the amount needed for a full style is completely valid. We are reviewing our product descriptions and purchasing flow to ensure that bundle recommendations (such as suggesting multiple packs for certain styles) are clearly communicated before checkout. Additionally, we take note of your feedback regarding texture changes after washing — this is not typical for our hair when cared for as recommended, and we would like to investigate further.

Response from Eayon HairJan 26, 2026

**Your Company hide behind lies!!!! We hear your frustration and anger loud and clear, and we are deeply sorry for the unacceptable experience you have had. What you described — delays, lack of follow-up, and feeling ignored — is completely contrary to how we aim to serve our customers. You deserve timely, transparent, and respectful communication, and we clearly failed to provide that. We want to address this urgently. Please send your order number to us via private message. I will personally take over your case, escalate it immediately

Response from Eayon HairJan 9, 2026

Thank you for bringing this issue to our attention, and please accept our sincere apologies for the inconvenience you experienced with the 14" Spanish curl. We understand how frustrating it is when a product does not meet expectations, especially when you're trying a new company for the first time. The excessively long threading you described is not up to our quality standards, and we appreciate you providing specific details and being willing to share photos. We take this feedback seriously and will address it with our quality control team to prevent it from happening in the future. We are truly sorry that this experience has led you to decide not to shop with us again. We would still like to make this right for you, whether through a replacement, a refund, or another resolution that you find fair. If you are open to it, please reply with your order number so we can look into your case personally. We value your feedback and regret that we did not provide the quality and experience you deserve. Thank you for giving us a chance, and we apologize again for letting you down.

Response from Eayon HairJan 9, 2026

I am truly sorry to hear that you have been waiting for a refund for over 20 days after returning the hair, and that our previous promises have not been fulfilled. This is completely unacceptable, and I sincerely apologize for the frustration and inconvenience this has caused you. Delays and unkept commitments regarding refunds are a serious matter, and we want to resolve this for you immediately. To escalate this personally and ensure you receive your refund without further delay, could you please provide your order number and return tracking number (or any proof of return) via direct message? As soon as I have this information, I will forward it directly to our customer service manager and finance team for urgent processing.

Response from Eayon HairJan 9, 2026

am truly sorry to hear that the hair you received did not match what you ordered, especially regarding the length and texture. It's completely understandable to be disappointed when expecting 20-inch curly hair and receiving something shorter and different than described. This is not the experience we want any of our customers to have. We take this very seriously and want to make it right for you immediately. To resolve this quickly, could you please share your order number with me via direct message? I will personally escalate this to our customer service and quality control teams to investigate what happened.Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration this has caused. We are committed to fixing this for you as soon as possible

Response from Eayon HairJan 6, 2026

I am truly sorry to hear about your deeply disappointing experience with our hair, and I sincerely apologize for the frustration and sense of being misled you are feeling. This is not the standard we strive for, and we take your concerns very seriously. We understand that your primary issue is the dye not taking to the hair despite your professional efforts, which has understandably led you to question the authenticity of the hair as advertised. This is a valid and serious concern that we do not take lightly.We are committed to resolving this matter for you. Our goal is to verify the product's composition and find a fair resolution,as you initially requested. We do not want you to leave feeling unheard or dissatisfied. Thank you for bringing this to our attention. We hope to have the opportunity to make this right and restore your trust in our commitment to accountability and customer care.

Response from Eayon HairJan 5, 2026

We are very sorry, we did not hide your comment, this is not in compliance with our policy, what is your order number, can you tell me, I will help you solve this problem

Response from Eayon HairDec 30, 2025

We are truly sorry to hear that you haven't received your order and couldn't reach us. This is not the experience we ever want you to have, and we sincerely apologize for the frustration and worry this has caused.To help you immediately, please send us your order number and email address in a private message. We will personally:Track your package and provide you with real-time updates.Your trust matters deeply to us, and we are committed to resolving this for you as quickly as possible. Thank you for giving us the chance to make it right — we’re here to help.