Rachel D.
This was the 2nd time I ordered from…
This was the 2nd time I ordered from this company and didn't get what I ordered. I completely forgot about my first experience which is why I ordered from them again. What they advertise is not what you receive. On the picture it shows three bundles of hair, when you actually get 2 bundles. They advertise 200 grams of hair, when I actually got 180 grams. I have a scale so I weighed it. Instead of sending me the bundle I should get, I got offered $10. I received my product on 9/11/24 and sent it back on 9/12/24. Still waiting on my full refund. Nothing but the main package was opened. All products that were sent remained unopened. I will never order from this company again because of false advertising. I just got notifications of my refund for $86 and some change. I stand by the false advertising. I was told 200 grams. Didn't receive that. I really advise customers to pay close attention to their orders and invest in a scale.
Response from Eayon HairSep 18, 2024
Hello Rachel, thank you for your feedback. The quantity is clearly stated in our options, and the picture is just to show the effect. You spent a total of $80, I proposed compensation of $10, you chose to return the refund, we also accepted, and made a return label for you. We regret that we did not meet your expectations and we will always strive to provide better products and better customer service to all customers. If our customers experience any problems ordering from us, please feel free to send an email to [email protected]. Please rest assured that the satisfaction of our customers is the most important thing to us. We are committed to addressing every customer's concerns and inquiries. Eayon Hair wishes you all the best.